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Leave a review for JGM Motors Ltd
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70 reviews from our car dealer reviews community

Leave a review for JGM Motors Ltd
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"Beware. They Still Exist."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The people behind JGM are currently trading as: Ace Motor Vehicles Ltd. Same address & same people. The new name/company of JGM Motors is Ace Motor Vehicles.

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+4 Found this review helpful
"Vile lying scumbags lovely at first but "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a cheap car last year from them on the drive home the problems started, phoned up to be told we must have caused them anyway took it back the next day told the other salesman all the faults that needed fixing, the vile owner and his miserable wife never even came out , was assured all would be fixed , one of the main issues was the alternator causing the dash lights to flash and the battery light coming on and the aircon and fan not working properly, my partner left my contract details as he was working away they had the car for weeks and would not answer the phone for the first ten days then I managed to speak to the vile owner who just Said they were waiting on Parts because I wanted the car fixing didn't I, another five days go by rang again no answer rang again owner answered asking what was my problem in a patronising voice trying to wind me up he Said they were still waiting for parts so I asked what garage it was at so I could go and get it and get some one else to look at it but he wouldn't tell me within five minutes of putting the phone down my partner got a text message saying I could go and pick the car up as it was ready, when I got there the owner was stood shouting how they had to wait for so long because they were specialised parts, anyway car drove OK for three days then all dash lights start flashing different warning lights came on a different one every time the car had a five year Warranty with it so took it to a friend's garage who phoned the Warranty company they never answered so he emailed them no reply kept trying never answered or replied back anyway he took a look at the alternator and the band had slipped off he said it was a new band but the wrong one anyway even with the correct band on it was driving OK for about a month and the problem has started again with the added bonus of the car now juddering and going into limp mode and transmission malfunction warning message displayed on dash , looked into Warranty company looks like they are just as bad as them and it's a waste of time now I'm stuck with a piece of junk on the drive, I'm still going to keep phoning the warranty company till I get some reason why they don't reply, apparently when you do get through they say the cars to old or has too many miles on if that's the case then trading standards needs to get involved as they are selling warranties fraudulently knowing they won't pay up anyway

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+3 Found this review helpful
"Cowboys. DO NOT TOUCH…"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car with a list of issues. Definitely no service on any level carried out, despite advertising as such. Promises unmet, team don’t answer their phones and long list of excuses given. Don’t buy a car from them.

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+4 Found this review helpful
"AVOID - they are being investigated!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst experience - bought a vehicle, on collection discovered it was full of faults. Sent back, they had the vehicle for two weeks - collected again, all faults still present. Took the vehicle back for a refund, per our legal rights, and were met by two threatening and aggressive men who used verbally abusive, derogatory language to intimidate us. The matter was reported to the Police and Trading Standards (who were already investigating this dealership). The owner refused to give us a refund and said he would have an independent inspection undertaken on the vehicle - which, of course, concluded that there were no faults... We were informed by Trading Standards to contact the Finance Company who then instructed their own independent inspection - unsurprisingly, this confirmed that the vehicle was riddled with faults. The Finance Company issued us a full refund and implicitly stated that they would not be dealing with JGM Motors ever again. This dealership are abhorrent - be warned, stay well away!

"Best trader about "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service offered by the owner. Took care of everything from the paper work to delivering the car right to my front door. Couldn’t recommend enough.

"Great car/Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought this car online (I live 200 miles away). When it arrived (on time) it was even better than the photos. Once taxed & insured, I took it for a spin along a variety of roads......it drives like a dream. JGM Motors went out of their way to locate this car for me and then gave me a great price. I'm well pleased.

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+0 Found this review helpful
"Terrible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car felt ok in the first place until it was delivered then behaved really badly like he was doing me a favour selling me a car the warranty they give is just as bad as they are not helpful rude shouldn’t be in sales or customer relations wouldn’t touch them with a barge pole buy elsewhere. Not worth the hassle

"SCUM"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID THESE SCUM. Bought a cheap car for £1000 turned out to be a total knacker, was told it needed a set of brake pads. Turned out to be needing over £2000 worth of repairs to make roadworthy, The owner is a smug horrible man. DO NOT BUY A CAR OFF THESE PEOPLE. BE WARNED>>>>>

Vocal in response to SCUM

Could you please contact me on vocal.kw@gmail.com

Ruth Evana in response to SCUM

Scum is to good a word for jgm car sales they are low lifes how they allowed to get away with what they are doing

"STAY CLEAR - ABSOLUTE JOKERS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw a car, phoned to say we were coming to see it. First car for my daughter. Got there, looked ok, found the car, looked a lot rougher than the pictures, but thought ok, it’s a used car. Some bloke in scruffy jeans etc came out with the keys, asked him if they would sort paint work out, he said yes but wasn’t very knowledgable on anything (I was a car sales woman for 13 years). Asked if we could take it out, he got in to start it, not a chance, so off he went to get jump leads. Could forgive this as know that’s it can happen if a car has been stood for a while. Jump started the car, tried to move it forward, it wouldn’t move. He then spent a couple of minutes trying to get the car to move backwards and forwards, again not a chance, brakes seriously seized up. Gets out the car and apologises, by this time We are laughing at it. He shits the door of the car and the wing mirror falls off and smashes. I just told him how unprofessional it all was, a waste of my time and how he must be very embarrassed!! I was quite cross so went to talk to the manager who was rude, unapologetic, told me he sold 100 cars a month etc. I certainly gave him a piece of my mind believe me. I will be reporting them because they are selling junk and ripping people off. Don’t touch them with a barge pole - STAY AWAY!!!!!!!!!!

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+14 Found this review helpful
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"** BUYER BEWARE **"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t even know where to start I could go on all day but please put your money elsewhere and do not buy a car from these people - especially if you plan to carry your loved ones in one of their faulty vehicles! Claim to sell you a working vehicle with a ‘MOT’ which I suspectis a dodgy one. Claim nothing is wrong with the car when it’s blowing white smoke and overheating and told me to I quote ‘ignore any lights that come on the dash when driving, it’s the electrics and a good run will do the car a world of good’ before a 120 mile trip with three kids in the back of the car! Luckily I’m not that stupid and chose not to drive the car and hired one out of my own pocket. Just as well as after that happened I had an independent vehicle inspection and the vehicle had blown it’s head gasket as well as other dangerous faults - imagine the engine going bang with three kids in the car on the motorway - absolutely disgusting and unthinkable! I even picked the vehicle up once personally from the same garage that MOT their vehicles and they claimed nothing was wrong so that shows a lot for their MOT service. I don’t know how they sleep at night. Thankfully the finance company and credit broker have had my side and the vehicle has now been removed by the finance company but I have spoken to others who have been in a similar situation who haven’t been as lucky. Put your money elsewhere

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+12 Found this review helpful

Vocal in response to ** BUYER BEWARE **

Please email me on vocal.kw@gmail.com I have similar problem

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Dealership Information

JGM Motors Ltd is an Independent dealership that is based in Durham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
70 reviews2.6 out of 5 stars — Rated Average
Excellent
25
Very Good
3
Average
2
Poor
4
Terrible
36

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  • Contact Information

    Address

    JGM Motors Ltd
    Coalford Lane Farm
    Durham
    County Durham
    DH6 1RD

    Get in touch

    0191 372 3003
    http://www.jgmmotors.co.uk/

    Opening times

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    Dealership Statistics

    38%
    Would recommend this dealer to family and friends
    20%
    Percent of reviews responded to by this dealer

    Additional Information About JGM Motors Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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