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48 reviews from our car dealer reviews community
Leave a review for Stanground Autos
Leave a review

48 reviews from our car dealer reviews community

Leave a review for Stanground Autos
Leave a review
"Don’t buy a car here"
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got a corsa from this garage. Had problems with clutch straight away. Garage they used (FSC) supposed to have put new slave cylinder in, 3rd time of taking it back. still having clutch problems so took to reputable garage to find out slave cylinder had never been replaced and now needs new one 8 months later. Warranty on car is not fit for purpose. Don’t buy a car here

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"Very happy now "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased our nissan qashqai here June 2023 ,after a long trip to the lake district soon after found a few small issues with the car ,called Philip and arranged to bring car back giving me a courtesy car we a now satisfied and happy as all faults have been resolved .

"STAY AWAY "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would leave 0 stars if it was a opition. STAY AWAY PLEASE!!! What can I say all around really bad ... bought a car from these and got told its ready to drive away... that was not the case... I drove the car home and the next day I got a eml on I had it booked into a garage anyway for a check up. I'm soo glad I did this!!! The garage come back with a list of problems bare in mind this is a £5k+ car I returned the vehicle and asked for a refund as it was not fit for purpose and I got refused this is all within a week they said we want to fix it so I let them 2-3 weeks later I finally get the car back but with most of the faults still present. I stay as far away as possible not worth the headache

"NO !!! just due to customer service"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi, just to you know, I was planning to buy BMW 3 series M Sport for £11.999 paying full price. I was waiting for you to get back to me after my call early today even the person I spoke wasn't "very nice" - I had no call back, nor I'm satisfied from the experience I had on the phone. If this is what how you represent British standards - God bless you as you have a lot to learn !

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"Do not buy a car from here"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car which failed a MOT straight away, they would not do anything to fix the problem. I am now taking them to court. Also will be contacting trading standards. Can’t believe a company like this actually exists.

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"Disgusting customer service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a £6k car from these conmen, after 2 weeks the back bar has come loose so struggling to open the boot. Also they told me it hasn't been in an accident but the boot isn't aligned and been told it has been in an accident at some point for the boot to be wonky! They won't do anything to help me because apparently its cosmetic. Absolute joke that I now can't use my boot! So upset as I spent so much on it and now got to find a garage to get it fixed. Even paid £99 extra for the warranty!

"Cat N undisclosed Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought our car in October, paid £4500 for it and have been advised today by the garage we were trading it in at, that it has a Cat N against it which has halved its part ex value. This is not the issue for me, the issue I have is that it was never disclosed to us before we bought it. I was told that auto trader add would have had it noted, I didn’t go to auto trader, I live local and we were visiting all the garages on that road that day. At no time was it mentioned. On speaking with the garage the “Marketing” man said they don’t need to disclose it. All the advice I have been given so far say It is a legal obligation to disclose that your car has been previously written off when selling. Yet to receive a call back from them as they are “busy”

"Rip off merchants"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a car that is not road worthy and dangerous, had it 4 days and the faults are as follows Head gasket gone Clutch on way out No log book No working reverse lights One break light There resolve drive it back so they can look at it at my own cost I iive 100 miles away Director has no mobile phone Staff can not make any decisions Avoid at all costs and if you have been unlucky enough to buy one of their crap cars go legal

"Disappointed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My husband bought me Fiat 500, for its age it didn’t seem a bad car. We arranged a date to collect the car however this was put back for a couple of weeks as the car was in the workshop. When we finally collected it, it was looking a bit sorry for itself and hadn’t been cleaned either inside or out, I’d have thought during a pandemic, cleaning the car before handing it over would be of importance and compliant with COVID policy, we noted the air con wasn’t working, neither was the rear screen washer, give them their due, we contacted them and the problems were rectified. I’d been on a couple of short journeys and on my return to the car, it wouldn’t start but after 5 mins or so, I’d turn the key and it would go. It only happened intermittently. Then I broke down and had to be recovered, the mechanic noted the wires, connections to the starter motor needed a good clean and once again the car went off for another fix at their garage. All was well for a couple of days and then the same problem of the car not starting on occasions (after it had been running) resurfaced. The car went back again, it had been there a few weeks and we were told it was because it had a finance black box that needed removing. This didn’t really make much sense as it didn’t explain why sometimes it would start but not others. After four weeks we collected the car to be told they couldn’t find anything wrong with it but it had a new driver insurance black box in it that they had removed so maybe that was the problem. Driving the car home I discovered that once again the air conditioning no longer blows out cool air. My faith has been diminished.

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"Go elsewhere"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible ongoing experience with these guys... Went and collect the car, which had no v5 or service history (which on the phone was told it had part bmw and part bmw specialist service history). They never mentioned anything about a completely rotten wheel arch. on the way home I noticed a grinding noise coming from the rear brakes, this was the hand brake had rotted away and was causing rubbing. They told me to get a quote, after getting the quote they would give any response as to whether to have it repaired or what... 3 days on I told them I'm going to have it repaired and claim it back, as I needed a car for work. The next morning they tell me they want to take it back for repairs (after being fully aware I have had it repaired). This cost me over £1200. 1 day after getting the car back the fuel pump failed on me, leaving me and my daughter stranded in a car park (they weren't interested in this). I've spent over £100 on taxis to work since and had to take emergency holiday due to all this. They have now promised me a courtesy car and let me down on this too. They've now sent £200 as otherwise I would have been unable to get to work anymore as I've exhausted all my savings and investments (once again losing a lot of money for pulling out early). I bought the car on the 30/3/2020 and still have only had the car for 1 whole day in which it wasn't even running right. Buying this car is the biggest mistake I've ever made and really recommend you don't do the same. They use dirty tactics to make you foot the bill and then you'll struggle to get it back. Whenever ringing the dealers they never can make a decision without getting back to you (which I have ended up chasing up everytime). Ask to speak with the director and they'll claim they don't have contact details for them (rubbish). They clearly haven't inspected this vehicle prior to sale and have no interest in helping resolve any of the issues. I will update this regularly for anyone to see how they treat there customers

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Dealership Information

Stanground Autos is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
48 reviews2.6 out of 5 stars — Rated Average
Excellent
13
Very Good
6
Average
6
Poor
6
Terrible
17

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  • Contact Information

    Address

    Stanground Autos
    Fengate
    Peterborough
    Peterborough
    PE1 5XG

    Get in touch

    01733 892800
    http://www.stangroundautos.co.uk

    Opening times

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    Dealership Statistics

    37%
    Would recommend this dealer to family and friends
    16%
    Percent of reviews responded to by this dealer

    Additional Information About Stanground Autos

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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