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23 reviews from our car dealer reviews community
Leave a review for Wynyard Motor Company
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23 reviews from our car dealer reviews community

Leave a review for Wynyard Motor Company
Leave a review
"Long journey for a nice car"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was looking for a Z4 30i but there weren’t to many about then I see this one at Wynyard, very good spec and even better price. Greg did get a bit defensive when asked about the cars MOT & it’s advisories but when collected car had a fresh MOT with no advisories Car was presented very well but the air freshener was very potent even with the roof down. Was a very long round trip, but it was worth it, car even had a set of four new tyres.

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"Spend your hard-earned money elswhere"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Deflating experience in being sold a premium luxury car only to find out that it had a cracked and scratched windscreen (amongst other bodywork defects). My expensive Oakley sunglasses and my wife’s CD were kept by the dealership despite being promised they would send back our personal belongings. We were very patient and polite about all issues, but that didn’t make the slightest difference. Spend your hard-earned money elsewhere.

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"Owed money, ignoring my messages "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sold my 2017 BMW 2 series on motorways to wynyard motor company. The initial contact was great, communication was really good and friendly. They sent someone down to collect the vehicle and we agreed on a price I thought was fair. As I didn’t have the V5, we agreed that they would hold onto £500 as they “could sell the car until we get it”. They sold it anyway shortly afterwards. I got a call from Shaun who told me that the £500 would be “pinged right over” as soon as they receive the V5, he told me he had sold the car so he was quite keen to get hold of this. They received my V5, retained my private plate (Shaun agreed to do this for me and take the £80 off the £500) and told me to send him a photo of the new V5 when I get it. I sent this photo to him and he said he would pass my bank details onto accounts. Weeks have now passed and Shaun is not replying to messages. Neither is another colleague Charlie who originally dealt with buying my vehicle. I contacted their accounts today and a lady answered on behalf of her mum who was away? She nevertheless stated that this would be done today. Still nothing and they are all now ignoring my messages. As I haven’t bought a vehicle from them, I cannot rate the cleanliness or value for money, I see from other reviews that they are a good dealer so I’ve defaulted 5/5 for that as I can’t comment on it. As for helpfulness - good when they need you, when I’m owed money- no one cares. As for “issues were resolved quickly” - 1/5, it’s been weeks since I was told the money would be “right over”. Would I recommend? To buy a car- can’t comment. To sell to? No unfortunately not

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James in response to Owed money, ignoring my messages

Follow up to this- I have now received the money. I spoke to an owner of the company who was extremely apologetic and helpful. I do appreciate that over the Christmas period, things get missed or forgotten! If I knew how to remove a review, I would!

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"Accommodating & Professional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been searching for a specific model and colour of sportscar for a long time. I came across Wynyard through Auto Trader and as they were based 200 miles from my home I was initially very reticent to buy from a dealer so far away. The sales team, and the reviews, convinced me to proceed with the purchase. Wynyard had Falcon Performance service the car and the Falcon team ensured the car was in perfect mechanical condition. This was verified by my own local Maserati specialist. When the car could not be made available on a date convenient to me Wynyard had the car delivered to my home. I was a demanding customer to deal with but the sales team addressed all my requests with good humour and professionalism. They also gave me a fair price for my trade in. I would very happily buy my next performance car from Wynyard.

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"Outstanding "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was lucky enough to find Wynyard Motor Company by accident when searching for a used car for work. I made initial enquiry and within an hour I had a very honest personalised video presentation and a finance example sent to me via email. No hard sell, no hidden charges or stupid admin fees. Customer service is exceptional the highest quality vehicles a competitive price. What impressed me the most is the lengths Greg went to ensure that my new vehicle was completely to my satisfaction, this was regardless of cost, I wasn’t spending a fortune on my vehicle however I received the same level of service as if I had been spending £100k on a car. He really does want the customer to have the best possible buying experience. Wynyard will now be my first stop for my next vehicle, as said outstanding service, exceptional cars to a high standard. I bought with confidence from a gentleman with real integrity and honestly. I will recommend Wynyard and Greg to anyone who wants peace of mind when buying used. Cannot thank them enough... love my new little Astra, I smile every time I get in it. These are the best!

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"Awful - avoid at all costs. "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sold a CLA45, and in under four months of buying it, all four brake discs were warped simultaneously (less than 5k miles done by me, 23k miles overall on a 2 year old car). The company took no ownership and have left me with a £1,500 bill to pay as it's 'my wear and tear'. Their approach (and the response will undoubtedly prove) is unemphatic and shirks any responsibility, they will belligerently deny ownership whenever there is a fault with a car. When I queried it with them, they didn't even know the date I received the car; their record keeping is gung-ho and inaccurate. You will be okay if they sell you a car with no issues, but their vehicle checks are substandard, and should you encounter an issue, you'll be left footing the bill. I cannot stress enough, the deals might look good but you're running the risk of unexpected bills. Go to a proper dealer, these are cowboys. Do not buy a car from Wynyard Motor Company or any of their subsidiaries (LGM Prestige).

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+1 Found this review helpful

Greg Ramsey from Wynyard Motor Company in response to Awful - avoid at all costs.

Hello Jack. I find it very unfortunate to see this review from you suggesting we take this approach, however this could not be further from the truth and take your disparaging remarks very seriously. For avoidance of doubt, you purchased a 17 month old (18) Mercedes CLA 45 AMG with 17000 miles in August from LGM Prestige. This car was sourced and supplied from an approved Mercedes Benz dealer. Mercedes Benz supplied ourselves with a pre delivery inspection, further to this we also carried out our own checks prior releasing the car to yourself. Fast forward 5 months and 5000 miles; you contacted us requesting replacement discs due to them being warped, furthermore you suggested this was present at time of collection. We have responded on every occasion suggesting this could not be possible and questioned why it has took this length of time to notify ourselves. We have supplied all documentation to verify the vehicle condition when supplied to you, however you still disagreed with the evidence given. We have suggested you possibly make a claim against Mercedes Benz as the vehicle is still in manufactures warranty, however due to the nature of the issue I believe the claim will be rejected based on operator error. On most occasions, discs becomes warped due to excessive heat or sudden braking, this is generally down to the operator driving style. I feel it is a shame you felt the need to write this review, however you did threaten us with this when we gave you our final response. Hope this clarifies our position once again.

" Sales service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service with very helpful staff would highly recommend them

"fantastic as per usual "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve just purchased yet another car from this company ‘AUDI R8’ and couldn’t be happier whit the way the staff go out of there way to help you not to mention a great price for my PX well done team Kevin McAskill

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+4 Found this review helpful
"excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought the Vauxhall insignia from Wynyard Motor Company, what can I say but fantastic service from Greg from start to finish gave us what we wanted for our car and sorted everything out all we had to do was pick the car up will defiantly be buying here again would highly recommend.

"stephen "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I phoned Wynyard Motor Company to discuss the price of an, Audi A4 Quattro £16,800 I asked what was their best price and was told abruptly he had four people interested in the car, he then hung up the phone. The call took about 10 seconds, seems like your not suppose to mention the price even if your going to drive 200mls to see the car. Extremely unprofessional shocking attitude, don't buy a car from these arrogant people. How not to sell a car.

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Dealership Information

Wynyard Motor Company is an Independent dealership that is based in Stockton-on-Tees. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
23 reviews4.1 out of 5 stars — Rated Very Good
Excellent
16
Very Good
2
Average
2
Poor
2
Terrible
1

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  • Contact Information

    Address

    Wynyard Motor Company
    Portrack Lane
    Stockton-on-Tees
    Stockton-on-Tees
    TS18 2NR

    Get in touch

    01642 676161
    http://www.wynyardmotorcompany.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 18:00
    Sun 10:00 - 16:00

    Dealership Statistics

    78%
    Would recommend this dealer to family and friends
    4%
    Percent of reviews responded to by this dealer

    Additional Information About Wynyard Motor Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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