Adam Walters Cars reviews, Norwich
9% Reviews
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81% Recommend
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11 reviews from our car dealer reviews community
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11 reviews from our car dealer reviews community

Leave a review for Adam Walters Cars
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"Superb service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't consider any1 else if your in the market for a new car. The service received at Adam Walters Cars was exceptional, just a shame Trevor supports arsenal.

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"Very good service! "
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really pleased with my Audi A5 from Adam Walters Cars. I have had it for a while now and not had any issues that haven't been resolved directly by Audi. The dealers were really helpful and friendly and the car was a very good price.I would happily recommend this dealership to anyone.

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"Jake Stevens"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely horrible experience. Bought a used 57 plate BMW 1 series from them, firstly the back speakers were blown and the air vents make a funny squealing noise. After a week (yes, only a week!) it had developed a noise from one of the bearings that drives the cam belt (powers the alternator, power steering, water pump etc) so brought it in to them. At first Adam seemed sure that everything was fine and that he would drive it for months like it is, until the car started vibrating! Not something you want from a £4700 car. Even though it was a very unhealthy grinding noise, Adam told me that this normal. I insisted the noise be addressed, to which he finally accepted and directed me to the garage. The mechanics there told me that they'd book me in for an appointment on Tuesday (this was a Saturday) and said the car would be fine to drive until then, with these often lasting months with these noises. I happily accepted, and drove off. Only that on the way home, my dash turns into a Christmas tree of warning lights and my ears are filled with the rings of boings! The bearing had ceased and the belt had snapped. Fantastic. I was left, on a roundabout with no power-steering and a very unhealthy sounding BMW. I pulled the car into the pub that is thankfully at that roundabout and stopped it straight away, and the car engine was steaming. After inspection, my fears were confirmed and the bearing had ceased. It'll last for months they said. Clearly know nothing about cars, my warranty is parts only and, this may have caused deeper issues with the engine which Adam would like to charge me to fix I'm sure! He isn't getting a penny, especially after telling me the car would be fine for months with this noise. Thoroughly disappointed that I put my trust in this dealership. I now have no car, no money and no way of getting to work. This situation happened simply based on their recommendations. I wanted to leave the car like this to prevent further damage, but they made me feel confident that none could occur. AVOID LIKE THE PLAGUE!

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Adam Walters from Adam Walters Cars in response to Jake Stevens

Whilst we welcome honest and accurate reviews, both good and bad, I was disappointed to read this review so long after the event (June 2016). I did genuinely think the pulley noise would be fine to drive until the following week when it was booked in to be addressed, but unfortunately it seized and threw the auxiliary belt off. As BMW's are chain driven and don't have a rubber cambelt, there was never any risk to the engine, hence why I was happy for him to drive the car. Once informed of the seized pulley, we promptly addressed the situation and replaced the pulley and the the aux belt. We also supplied a new water pump free of charge as a precaution. As a gesture of goodwill since, we provided Jake with a 12 month warranty free of charge and resolved the dispute fully. I understand he is now happy with how it was resolved, and I personally apologise that on this occasion my advice was wrong, just proves we are all human... but we sorted it all in the end, there was certainly no intention to get out of the repair, it just deteriorated faster than I envisaged. Hopefully Jake will be kind enough to confirm the amicable outcome. Regards Adam

Jake Stevens in response to Jake Stevens

I confirm that as Adam has stated, I am now happy with the outcome and he has handled the incident professionally and calmly. I would now give Adam Walters cars 4 stars for their after purchase service.

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"happy audi buyer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy with how everything went at Adam Walters cars! I bought an Audi A6 from them in May and I am really happy with it. It was lovely and clean and In really good condition and was an excellent price. I would recommend them for sure.

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"HeidiA"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing company! If I could give more than 5 stars I would. As a new driver and buying my first car Adam Walters have done everything they can to help me. I bought an older model Smart car and experienced difficulties with it. Adam Walters were so kind doing everthing they can to help. I have felt supported and listened to throughout. All the staff are extreemly proffesional and kind. I have recommended them to friends and family. Anyone looking to buy a car from a trustworthy company should look no further.

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"Barry and Pam"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I felt that I had to put into words the terrific way in which you at "Adam Walters Cars" recently dealt with my purchase of a Mercedes M L. The fact that you wouldn't sell the car to me as you were expecting a person to view who was on his way from some distance, pointed out to me the honourable way in which you trade, only after he had viewed and his unwillingness to proceed immediately did you agree to sell it to me. The car was prepared to your usual high standard and the plates were fitted absolutely perfectly, thank you to Adam for the gift, Ross for your help and especially to Debbie for seeing everything through to the end. You really do go the extra mile.......... I shall have no hesitation in recommending you to others. My thanks and regards Barry and Pam.

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"great car"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Adam Walters Cars in Norwich have very helpful staff working for them. From what I could see they sell great cars and as far as my car i purchased goes I have had no problems with it. Performance wise its very ecological and has saved me money in the time I have had it which is now a good few months

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"good experience"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Generally over all I had a good experience as Adam Walters, I was a little disappointed to find a few things out about the car that I didn't know about but other than that they solved any issues I had whilst buying my car but they were just like any other dealership

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"Augcustomer"
4.2 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

I bought a car from this dealer back in august and although everything went smoothly during the buying process, the dealer was unable to help me after I had collected the car.

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"Daryl"
5 out of 5 stars See
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Quick and friendly service. Brilliant car!

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Dealership Information

Based in the very heart of Norwich, Adam Walters Cars are easy to find and pay a visit to. Once there, you will be pleased to find that they stock around 120 used vehicles that includes luxury brands such as Aston Martin and also more popular family makes such as Ford and Mini. With finance and onsite MOTs, Adam Walters Cars have everything that you could need to get on the road.

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Deals in: Cars
Manufacturers: Alfa Romeo, Audi, BMW, Citroen, Fiat, Ford, Honda, Hyundai, Jaguar, Jeep, Kia, Land Rover, Mazda, Mercedes Benz, Mitsubishi, Nissan, Peugeot, Renault, Rover, Saab, Seat, Skoda, Suzuki, Toyota, Vauxhall, Volkswagen, Volvo
Independent Dealership founded in 1977

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
11 reviews4.4 out of 5 stars — Rated Very Good
Excellent
9
Very Good
1
Average
0
Poor
1
Terrible
0

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Contact Information

Address

Adam Walters Cars
Heighham Street
Norwich
Norfolk
NR2 4LN

Get in touch

01603 612131
http://www.adamwalterscars.co.uk

Opening times

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Dealership Statistics

81%
Would recommend this dealer to family and friends
90%
Thought the dealer was knowledgeable and helpful
90%
Thought issues were resolved quickly and easily
9%
Percent of reviews responded to by this dealer

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Additional Information About Adam Walters Cars

Company Formed: 1977
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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