Kat

An ongoing terrible experience

On the day the car was delivered the windscreen wipers fell off the car upon delivery. It transpired the car had the incorrect windscreen wipers fitted. The next day the brake pad replacement warning light came on the dashboard. The dealer asked me to take the car to my local garage and arrange for them to fix it at the cost to the dealer. Upon taking the car to my local garage to fix the brakes, I asked them to also service the vehicle. When trying to open the bonnet, my local mechanic found that the bonnet cable had been disconnected from the bonnet. My local garage also found that the air filtering housing was soaked with oil. Therefore there is a further fault on the vehicle which is causing the oil in the air filter. Prestige car supermarket offered me a courtesy vehicle whilst they processed my rejection. How foolish I was to accept this. It was very clear from the offset that I was seeking rejection of the vehicle. They took the car back and delivered a courtesy car. After 8 working days and several phone calls they have emailed me and claimed their is nothing wrong with the car and they will arrange an independent inspection to prove it. They now claim I have never requested a rejection and requested a repair because “why would they give me a courtesy car otherwise”. This dealership either never inspected my car in the 2 months they had it before they sold it to me or they deliberately covered up problems and defaults with the car before selling it to me.