Jennifer C

crap service , false promises and rude

When collecting our car and travelling 2 hours to collect it there it was a missing under trays that they should of replaced before collecting and was told on viewing this it would be done we were told that this can be ordered to our local garage and all works would be paid for by them we had to chase the parts several times after being told it would be next day delivery had to wait 2 weeks. The car wasn't cleaned instead either after discovering boogies in the side doors and stains on the material and grease in the middle arm rest we were advised a cheque would be sent to have a valet locally as we didn't want to travel back to get them to do this and were getting this done locally we then paid for this to be done and had to chased the cheque up again after speaking to after sales we were screamed and swore at down the phone and told we were not getting anything even tho we had all this in writing saying this was going to be done, we were passed pillar to post and still nothing had been done and have now been ghosted by the new after sales manager I was told a service had been done but they couldn't actually tell me what had been done and just stamped the log book Don't waste your money with this company as once you have paid the deposit and paid in full they don't give a dame about whats wrong and are full of false promises, they need a lesson in customer services as are just rude and can not follow through and will end up costing you money avoid avoid avoid