Justin G

Justin

After purchasing my car I was advised that my car would have sat nav and it was highly recommended that I needed the six months warranty pack and had to pay additional £99 on top of the vehicle purchase price to have this!!! and after having my car a day the sat nav didn't work so I contacted the dealership in York where I purchased the vehicle from they advise me that I needed to go on eBay or ring Mercedes up to buy a satnav module. I was not advised on purchasing my vehicle that I would need this additional module for my satnav to work!!! Not happy about that has it's a added cost of around £400 for the module!!!!!! That's the first problem now onto the next. The salesperson recommended to me that I needed the six months vehicle warranty before I leave dealership after. The salesperson gave me my warranty book and told me to contact them to confirm the warranty, I read in the booklet and was advised by the warranty company that I could cancel within seven days and the warranty company on the phone advise me that I would receive my £99 fee back because it was an additional add-on fee and told me to contact the dealership where I bought the vehicle from and let them know that I was cancelling to receive my money back. The sales people and managers so rude to me over the phone wouldn't let me talk and kept putting me on hold every time it was my turn to talk I am so shamed by this company and the after-care that's they offer at affordable cars in York and Tadcaster is disgraceful of how they talk to their customers they advise me that I wouldn't get my £99 back because it was an admin fee but I advised by your sales person upon purchasing my vehicle that the £99 was a warranty package not an admin fee they will not give me my money back so I'm having to speak to citizens advice about returning my vehicle and getting my money back. Customers of available cars in York and Tadcaster to be careful of these guys hopefully from my bad experience with this company it may help your decision not to go with them.