Mo R

Stay away from Mini Cooper electric SE G

I recently traveled five hours to view a Mini Cooper Electric (green, registration WB21 NWR) from this dealership after they sent me a video claiming the car was in excellent condition. Before making the trip, I repeatedly asked about the car's condition and was assured it was in good shape and would be polished upon my reservation, which I paid. However, upon inspection, the car was in a disappointing state—completely different from the video they provided. There were scratches all over, the ring above the front headlight was severely damaged, and the driver’s door showed clear signs of a poorly executed repair with mismatched paint. The interior was also in poor condition. When I mentioned their "Price Match Promise" advertised on their website—after finding an identical car with lower mileage priced £699 cheaper—the manager, Vincent, became hostile. He aggressively stated that I either buy the car at their price or leave, refusing to honor their promise or even consider a price adjustment. His response was unprofessional, telling me to "go purchase the other one" and that I was "not welcome" to buy their car. This experience was extremely disappointing. The dealership came across as deceptive and untrustworthy, with apparent attempts to misrepresent the true condition of their cars. I wasted five hours of travel time and incurred additional expenses on train tickets, only to be met with rudeness and false promises. I would advise others to approach this dealership with caution.