Stephen M

Defective car, terrible service

I have bought at least 6 cars in the past from Arnold Clark but after this experience I won’t be going back. My 3 year old £21k car I bought from Arnold Clark on 23rd December has no heating, alarm going off constantly, EV battery only holding half charge, false tyre pressure warnings, dodgy key, not FSH as told. Originally told they couldn’t order parts as the system was down. Then the parts aren’t available from the supplier. Today I was told nobody could talk to me as the systems are still down. The only people who have responded are customer service. Nobody in sales or management will even return my call. Customer Service have not even managed to get anyone to call me. 3 weeks in and I have an undriveable car and Arnold Clark Linwood won’t even call me back.