WesleyDBurnside

Delighted

Having found the car on the web I emailed Arnold Clark Stafford Motorstore to express an interest in the vehicle. From that moment the sales staff particularly Stuart Hemming provided me with sufficient assistance and encouragement to fly over from Northern Ireland to examine the vehicle in person and complete the sale. Nice touches like meeting me at Stafford rail station on time instilled confidence in the sales department. The vehicle was well presented and the deal went through. I have now enjoyed 3months of ownership but have experienced some problems with the back up support from the service department. On one occasion while in Glasgow I was directed by Arnold Clark Clarkston to take the vehicle to Mercedes as it was still under warranty even when Arnold Clark had put their warranty on the vehicle. A further problem arose when I attempted to book it in for a service with an Arnold Clark Mercedes dealership in Grangemouth they informed me they did not honour the service plan. During these hiccups I have been fully supported by the sales department but they have not been helped by the after sales department. I have now got the few problems sorted out and am enjoying my motoring once again. I would not let the issues I have encountered deter me from dealing with Stuart Hemming when I come to change