Anonymous

Would avoid taking any extras

Well. Please avoid Arnold Clark Stafford Motorstore. Story goes like this. Bought a car on finance in 2018 and was offered a service plan as they were 10 minutes from me. Dumb me , bought 2 years of service plan for approx £250. Upon asking about if I could use any approved garages for servicing as I would have to move (work reasons), I was assured that there are many branches within the UK, wherever I move. Now, I am in Aldershot and the closest one to me is Oldrey (101 miles away). Tried booking waiting in servicing which is 30 days after only. AS I DON'T WANT TO DRIVE 2 CARS AND COME BACK AND THEN DRIVE THE NEXT DAY TO COLLECT IT. THIS IS 400 MILES ON ONE CAR AND 200 ON OTHER. As I have not been given any other options or garages near me. This being totally unacceptable, tried getting in touch with Arnold Clark original car purchase branch requesting if I could get a refund for a service that I cannot make, well!!! have been told that this cannot happen by the sales person and the Manager. I would suggest anyone to avoid Arnold Clarks Servicing package as this is not ideal in cases when you might have to move. I would suggest Arnold Clark have a look into matter like this as I am now forced to use the servicing which I have not already used and it would make a good costumer rapport if things like this could be considered from a customer's behalf. I have recommended approx 6 of my friends about Arnold Clark but will not do it anymore because after purchase support in cases like this is not very supporting. Regards