Linda G

They hold your deposit

I paid a deposit for a car at Arnold Clark Stafford. I decided not to go ahead and asked for my deposit to be refunded and was told that it will take between 3 - 5 working days That was a week ago. I phoned the branch again yesterday as I did not receive the refund and was reassured by Luke that the refund is being processed and that I should get my refund within 1 - 2 days. As I did not receive my refund today I phoned the branch again. I spoke to Scott who checked with the accounts department and was told that the forms for the refund was only sent in yesterday and that I will have to wait 3-5 working days for it to go back into my bank account!!!!! This is the worst customer service that I have had from a garage. Never again will I deal with Arnold Clark! v