Ian

Unbelievably shocking - AVOID AVOID

Car advertised with FSH - that amounted to 1 print out - they promised to get a service book and get it stamped, nothing has ever arrived and I've given up asking. They also removed all of the rubber mats from the car prior to my collection presumably to place in another car. The propshaft requires total replacement after just 3000 miles at a cost of £400 and they're refusing to help or even acknowledge my request for help. It couldn't have been checked as part of their 'safety check' as the bearing has clearly been defective for quite some time. The 'lifetime' warranty isn't worth anything - it only covers a part of the propshaft that never fails! I have now had to resort to suing them in the County Court in order that I can actually use the car as it is currently unroadworthy. They ignore polite and reasonable correspondence. The aircon wasn't working during the test drive so they promised to investigate. i insisted that they properly check the system for leaks rather than just a quick re-gas. What did they do? Just a quick re-gas and sure enough, it failed again within 6 weeks meaning a 40 mile round trip back. They did eventually get it sorted but they were very slow to respond and I really had to force the issue. During the repair they damaged the brake line (which was badly corroded) and sent me away with a leaking braking system. Again, they got it sorted but I really had to give them little choice. Their cars are prepared well and the sales service is average/OK - they need to invest quite a bit more time and effort in aftersales as I can see from reviews that I'm not the first to be incredibly disappointed by their approach to aftersales care. After a relatively positive experience, I'm left feeling disappointed by their attitude.