Mohammed A

Poor is an understatement

I purchased a BMW 320i on finance from Autoroute Car Centre. Within the first week the EML light came on. I went back and fourth to the dealer at my own cost, which i was not compensated for. I then attended and spent a full day off at the dealers as they were supposedly going to attain the part to fix the vehicle and resolve the issue. On that day i attended the dealer at 11:30 and did not leave till 18:30 only to find out my vehicle issue was not solved or repaired as the issue was 'something else'. The dealer then (manager named Nigel) stated out of 'courtesy' to 'save me costs' they will collect the vehicle from my residence. Upon collection of the vehicle, i informed the employee of the dealer that they will need to fuel the vehicle as it is on reserve. He then stated that the dealer did not provide him with any funds to do that so he asked me. I said no and i honestly did not have any funds to provide. So the chap went on and decided to go via the Dartford Toll and not pay its fee's. The vehicle was returned the same day and upon collection i stated that i want the old parts that are being changed as proof of repairs. This was not provided upon return. After a few days i received TWO penalty notices from Dart Charge. I relayed this information to the dealer who stated that they will deal with it if i send them an email with proof of penalty notices. The penalty notices ended up being a first fault so the cost was only £5. However, the dealer requested me to pay for it. I challenged this by calling the dealer and stated that i should not be paying for this, even if it is £5 it should not be my responsibility. A few days went and the car was 'ok'. However, now the vehicle's EML light has come on again with the Fuel Pump sign. So my experience has been stressful as the dealer has not repaired the vehicle as of yet. It seems to me that they are using other methods (which i am not aware of) to remove EML signs in order to save them the costs of repair. And once the 3 month warranty is over they can fob me off. Not on my watch. I will be contacting my finance company and requesting them to take it to court. Unlawful, Unjust, Rude, Irresponsible, Lying Autoroute Car Centre / Autoroute Bredhurst.