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Absolutely disgusted with Bexhill Motors. Once they have your money, the after care is shocking. Their repair service is awful. They arent willing to help sort issues on the car. Just demand the car back so they can sell it for no money. No one will give his direct contact details, just told to email via the garage and he will pick them up!!!! But he never does. All emails are intercepted by Adam.
Staff from Bexhill Motors Termius Road in response to Awful garage
You purchased a 2007 Ford Focus 2.5 ST from ourselves and two months later complained of an intermmitent noise from the suspension This was looked at by ourselves, but we could not hear the noise you complained of. This was after two days of diagnosis and several road tests. You then demanded it went to your local Ford main dealer to be fixed. We agreed to pay the dealer to diagnose the issue, They also couldn't fault it, but suggested the front suspension was stripped down and refitted. We were not prepared to pay a main dealer to do this work, but we did pay an independent garage to do exactly what Ford suggested, which you agreed to. After the suspension work was carried out you was adamant the noise was still occurring every now and then. At this stage we offered you a FULL refund. This means First Response finance would get the advance of £5500 returned and we would return your £500 deposit. We couldn't have been more fairer as this would have allowed you to return the vehicle and purchase something else elsewhere.To say we demanded the car back is a complete lie. For your information, you purchased the car for £5995, we would have returned the £5995 you paid, then we would have retailed the Focus for £5995 again, so we fail to see where we would have made more money. Also with the extensive testing, paying a main dealer to diagnose and then a independent garage to strip & refit the suspension, this all cost considerable money, so we also fail to see where your comments regarding awful repair service and not willing to help came from?????
Bought an expensive low mileage car from Bexhill Motors in March 17 and within one week it had a starting problem. The car has been back to them several times and each time they give you car back and say that the issue has been resolved. Joke - each time within two weeks the same problem has returned. Having now rejected the vehicle under the sale of goods act and got the finance company involved they no longer want to deal with you. Next stages is legal action and they can pay my legal costs. YOU HAVE BEEN WARNED.
Staff from Bexhill Motors Termius Road in response to WARNING - DO NOT BUY A CAR FROM HERE
As with all negative reviews the facts are never correct!! We did not have the Jaguar back within a week but i believe it was two months later. The starting "problem'" with the vehicle as you have explained is that once every two weeks or so instead of starting immediately within a few seconds it takes roughly 30 seconds to start?? We had your vehicle into our workshops and could never get it to replicate the "fault" after constantly starting the vehicle for days on end. In fact we sent the Jaguar to our local diesel fuel injection specialist who after five days testing could also not fault the starting of the vehicle. For the sake of it we replaced the fuel filter once your car was back with us and you then had the car back. After another two months we had the Jaguar back this time for three weeks to do some extensive testing of the starting issue. We did however on one occasion notice it took a few seconds longer than normal to start but everything mechanical and electrical checked out fine. We sent the vehicle to our local Land Rover specialist (this being as Jaguar and Land Rovers share the same engines and electrical systems) who have recently invested in state of the art official Jaguar/ Land Rover diagnostics who again could not fault the starting of the vehicle. They did find a connector on the fuel delivery system that had very very slight corrosion and this was replaced and all fuel modules reset and calibrated for the sake of it. You was then on the phone to us complaining about how long we was taking trying to fix the Jaguar and saying that the 2012 courtesy vehicle we lent you free of charge was not good enough and you wanted your vehicle back as you was paying £300 a month to finance it. A few days later you had your car back on the understanding that we may have sorted the starting issue but could not be certain as in the three weeks we had the Jaguar it took a few seconds longer to start than normal on one occasion. We have spent hundreds and hundred of pounds and countless hours trying to get to the bottom of the starting delay and must stress that the vehicle has never ever failed to start. As annoying as the issue is for you we feel that a car just shy of 10 years old that takes 10 seconds to start once a month is not a major problem and also it is not Bexhill Motors fault that you live 60 miles away. We feel that with recent changes in your personal circumstances that you have made us aware of, you are looking for a way out of your finance agreement and trying to reject it is an easy way out especially with a fault that is impossible to replicate??
Bexhill Motors were absolutely brilliant I couldn't of asked for a better garage, the transaction went smoothly for all involved and they were very thorough preparing the car, they serviced it, MOT'd it the lot. I've recommended them to a few friends already.
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Bexhill Motors Termius Road
14 Terminus Road
Bexhill On Sea
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