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12 reviews from our car dealer reviews community
Leave a review for Inchcape Volkswagen Bolton
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12 reviews from our car dealer reviews community

Leave a review for Inchcape Volkswagen Bolton
Leave a review
"Friendly service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought our car with Brendan, when we went to pick it up he was very friendly and professional he also went through everything with us before we left

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"Charged for checking car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My sons car went in as a carpet was wet and we thought there was a leak. They made him sign to say the work would cost up to £375. When we went to collect the car after assessment, they told us a seal needed replacing and we had to pay £90 for the assessment before they would let us have the car back, and then book it in for having the work done, a further £270 just to change a seal. I protested and was told that everyone charges for you to check the car. We could not have the car back until I paid the £90. DON'T HAVE WORK DONE HERE !

"Very helpful, polite and efficient "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently visited VW Bolton to see their range of new vehicles. The salesperson, David, was polite, informative, and was able to show me which car best suited my needs. He obviously knew his job and the vehicles very well. He didn’t rush me and helped me feel my custom was important even though I won’t be buying a car for a few weeks. I will definitely go back and buy the car from Inchcape and will be asking for him.

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"Some preparation you will need ..."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bolton Used Car Centre - if you intend dealing with these people, you need to be prepared to deal with issues like these. Note that I challenged each as and when they occurred and the response received was similar in all cases – that there is nothing they can do, it’s their policy or someone else (within Inchcape) sets the rules. In other words, it wasn’t just a bad day or a rogue employee. This is how they operate. • When I expressed an interest in this car, they quickly changed the price and said it had been wrongly priced up and that this is unavoidable with such a large operation • Part exchange valuations will be lower than the lowest end of any other scale you can find • As part of their ‘offer’ they may try and offer a ‘specialist’ vehicle polish, which apparently has a market value. This will not be done and is worthless • At vehicle collection, the body work/finish was actually worse than when I had chosen the car several days previously. This was only rectified after I returned on two additional occasions • The original number plates were replaced with Inchcape branded plates so they can have some free advertising. This would be fine except were not properly secured - the plate was not screwed on via the original holes - so they fell off • Despite having asked about the date of last service, it was not updated in the service manual. It was only updated after me asking • I have doubts as to whether this service has actually been completed • They agreed to complete the documentation necessary for me to get the V5 registration document. This involved a £25 fee. This was simply not done and several months afterwards I had to do this myself. They refused to reimburse me. They claimed their original cheque sent to DVLA had been returned shortly after they sent it – yet they didn’t tell me and I had to rectify and pay for this myself. Good luck.

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"Fantastic service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a car from Inchcape used car centre Bolton and the service I received was nothing less than superb. Absolutely no fuss from start to finish and I couldn't be happier with the car! To say car shopping is difficult is an understatement as it lies within such a vast market and having a dedicated, trustworthy and reliable salesman is priceless. I would like to personally thank Jon for making what should be a stressful ordeal such a breeze, nothing was to much trouble and Jon kept us informed every step of the way. Rest be assured that you will be highly recommended to friends and family - thanks again.

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought new car from VW Bolton, a little unsure due to not being able to visit, however I was put at ease by Martin. I was offered lots of advice and videos, I was constantly updated with progress. And found the process very easy to complete.. I be had follow up emails to ensure I am happy with the new car. Fantastic service!

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+1 Found this review helpful
"Sold written off car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not only was I allowed to test drive a car that I was interested in. But I went through the whole process of purchasing the car. I live 2 hours away from the dealership so when I got the phone call to go collect the car I set straight off. Only to receive a call an hour into my drive telling me to turn round and go home as they couldn’t sell me the car due to it being UNSAFE to be driven on the road due to chassis damage...this is a car I had already driven on the roads to test drive it. Not only that but I have had to be the one contacting them to rectify the situation. Very little responsibility taken.

"mobility customer change of car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank You Gareth Wilshaw of Volkswagen Bolton, i am a motabillity customer i needed lots of help with my car choice Gareth went over and above to get me sorted and back on the road my car is my lifeline ,am happy customer thanks to Gareth.

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"new car sales man has no respect johnny"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY A CAR FROM INCHCAPE VOLKSWAGEN BOLTON WHO DO NOT CARE BOLTON BRANCH NEW CAR SALES JOHNNY. just spoke to there new sales manager Johnny he is so rude told me I cant get a call back and later in the call says its him who will decide if i get a call back. think Johnny on a power trip. I hope the call gets listened to by people from head office. I called to ask about a mobility car so he picks up loads noise in back ground introduce himself I tell him why I calling then he says so how can I help you again. I have already told the guy looks like they do not care about there customers. then I tell him I want to speak to someone else he says there no one else but you can here him mumble to someone so rude. he keeps saying he the new sales manager like he gonna intimidate you. then at the end you hear him say something else as I put the call down. think about it mobility is for people who are disabled then he says to me can you get mobility not telling me the in and outs of what involved like I asked. GUYS DO NOT BY A CAR FROM PEOPLE WHO DONT CARE.

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+3 Found this review helpful
"Great Service great advice"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can’t thank Mario and Mark at Inchcape Volkswagen Bolton for very good advice on upgrading my current car no pressure selling just honest good advice.

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Dealership Information

Inchcape Volkswagen Bolton is an Franchise dealership that is based in Bolton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3.7 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
0
Poor
0
Terrible
4

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  • Contact Information

    Address

    Inchcape Volkswagen Bolton
    Mill Street Industrial Estate Mill Street
    Bolton
    Greater Manchester
    BL2 2BL

    Get in touch

    01204 354607
    https://www.volkswagen.co.uk/retailers/00653/inchcape-volkswagen-bolton/bolton

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Inchcape Volkswagen Bolton

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