Buy From Us Autopark (CLOSED DOWN)

36 reviews3.2 out of 5 stars — Rated Average
25% Reviews
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36 reviews from our car dealer reviews community
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36 reviews from our car dealer reviews community

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"An Absolute joke"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

AVOID THIS PLACE LIKE THE PLAGUE! I’ve seen a lot of positive reviews stating autopark doesn’t hassle you when looking for a car. That’s because they are lazy and see you more as an inconvenience and simply want the deal without any help to offer. Not one of them know anything about cars and not one of them can make any sort of decision without reporting back (guessing he’s the manager) WORST decision I’ve ever made to buy from here

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+5 Found this review helpful

Jim from Buy From Us Autopark (CLOSED DOWN) in response to An Absolute joke

Hi 'ANONYMOUS ', we are looking at your comments but your anonymity does detract from the credibility of your review, never the less we respond to it as follows, yes we agree we do got a huge number of positive reviews and we do pride ourselves in the fact that we do not pressure customers but are always there to help them make an informed decision. Our sales team are hard working contrary to your comments which I think insults customers when you imply that they purchase without having any help, strange comment by you but as said earlier are you really a credible and genuine reviewer ? don't think so. Our sales team have an immense knowledge about cars so totally don't know where your coming from. Regarding your comments about our decision making processes, once again don't understand where your coming from with this, it happens thousands of times a day in all types of businesses and organisations where a member of staff gets input from a more senior person, quite normal, but obviously not in your world. I would like to look into this matter for you (of course if your a genuine reviewer) so could text me your vehicle reg to 07944538618 so i may investigate.

"Great service "
4.8 out of 5 stars See
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Helpful, friendly staff who are easy to deal with; certainly went the extra mile. Would definitely recommend them.

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"the worse experience ever"
1 out of 5 stars See
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where do I start, Buy from us autopark is a disgrace. The cars are dirty and uncared for. The car had a flat battery on arrival, that was just start of the problems, I should of walked away at that point and saved myself a lot of stress. I have read their reviews and can only assume the positive ones are left be themselves. The aftercar is non existant and they try and get you to pay for faults that are present at point of sale. Russel who works there is rude and very unhelpful once a problem is reported. Save your self some grief and buy elsewhere!!

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+3 Found this review helpful

JIM from Buy From Us Autopark (CLOSED DOWN) in response to the worse experience ever

Hi 'DISSAPOINTED B' where do I start, dont know which cars you were looking at as the stock on our forecourt is well presented and cared for, perhaps you could avail me the time to walk around our forecourt with me to back up your comments, regarding your comment re a flat battery you fail to give any detail as to make model etc, find this a bit odd, please note your assumption regarding our positive reviews is incorrect, our positive reviews are from genuine customers (evidence available), this makes your comment libellous and subject to legal action, will come back to that further on. We keep statistics of our aftercare to customers and ours are well well above the industry benchmark (evidence available), also if there were faults present at the time of sale why did you buy it, and we would never ask a customer to pay, doesn't make sense to me, there are always two sides to a story, as regards your comment on Russel, totally disagree with you, he's a very polite young man and gets dozens of nice reviews from nice customers, perhaps you should look at your behaviour first in dealing with him before commenting on his, if you want me as a senior person in the company to investigate this matter then please text me your registration number to 07944538618 so I can locate your details.

"Excellent service"
4.8 out of 5 stars See
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First time that I’ve used( buy from us Autopark,)and I’ve already told my family and friends to do the same. Thanks to Demi for her help making buying a car effortless and straight forward, I for one will definitely be using this company for the purchase of my next car,

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"worst financial decisions I ever made!!!"
1 out of 5 stars See
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One of the worst financial decisions I ever made. I agreed to a deal with Durham Autopark on behalf of MotoNovo finance in August 2016. The car lasted me less than 3 months total before the engine suffered irreparable damage due to longstanding mechanical faults present at the point of purchase (-as well as a wealth of more minor faults that should have also been caught by the dealership – some which would flag as a MOT failure, I might add!). Upon reporting this to Durham Autopark I encountered the least helpful service I have potentially ever received from any sale I have been part of. No customer service phone number to speak to anyone and a BARELY responsive customer services email address that replies with little-to-no advice or concern shown at all. That became a dead end very rapidly. I then went to citizens advice who informed that MotoNovo are the financiers and therefore my agreement/complaint was actually with them. That’ll explain the less than helpful customer service from Durham Autopark, then. A less stubborn person would have frustratingly given up here and I wonder how many first time buyers or less mentally strong persons have suffered a similar fate - previously, with complaints unheard by MotoNovo due to negligent dealerships not showing any care or concern to help direct. In fact, due to the sheer worry and stress of it all, I actually had to forget about it over the Xmas period and soldier on with my Xmas Winter shopping on foot. It really did damage my mental state at the time. Gifts that my family had bought me that year, such as dash cams and car accessories never got given so a snot to rub insult to injury. Eventually, I managed to get the ball rolling on my complaint with MotoNovo who accepted my statements and began contacting the dealership themselves. Moving on, I was then forced to pay for a diagnostic inspection and was loosely promised a reimbursement at some stage – IF the liability was found to not be in my favour. So further cost. During all of this and even now, I have been paying for road tax and car insurance for a car that does not move. Contractually this was necessary, despite the circumstances. I am also paying my monthly agreement on the car itself. COST COST COST and further COST. I was forced to await until pay day to complete this request and in the meantime, MotoNovo closed my complaint. I fought this and they reluctantly re-opened it. After a series of calls and email from myself pushing the complaint forward and reminding MotoNovo of the current situation - I finally managed to get MotoNovo to make the dealership I originally bought it from, collect the car in order to take it back to the dealership for a thorough inspection. They turned up ALSO expecting a running car and then had to improvise with the pickup vehicle's winch system which was clearly harder work that they hadn’t prepared for. They verbalised that to me, too – as well as asking what was wrong with it. A 4 - 5 month period then passes with no contact from MotoNovo regarding my complaint. Once again, it lies with me to push the complaint forward. I sent an email advising that I believed all the extra costs incurred and time delaying tactics employed by Durham Autopark and MotoNovo were deliberate and an attempt to exasperate my efforts and finances. Eventually I received a response - via email. Motonovo had agreed to turn over the complaint and reimburse me for only 5 months of my 12 month contract, based on mileage done. I was just happy to be released from paying for a non-road worthy car, frankly. It took until late-November 2017 for me to see any reimbursement. Whenever I called or emailed I get what I call in my work office a “nothing answer” back (no commitment to a set time period). As they dragged their heels on the refund, I was afraid that I'd be forced to walk to work and back though ANOTHER Winter (approaching 13 months without transport, despite STILL paying for road tax, the car and insurance). All in all – DO NOT EVER TRUST either Durham Autopark or Motonovo finance.

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+5 Found this review helpful
"Great Service !"
5 out of 5 stars See
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Purchased a lovely little car from here last week, the customer service was excellent and felt no pressure from the staff. Russell was very helpful and gave me all the information on the vehicle I purchased. They have a good range of cars with prices that are reasonable for everybody. Would highly recommend to anybody

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"Staff go above and beyond"
5 out of 5 stars See
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I first came across this company when I was looking to purchase a new car, not being to sure as to what I wanted the staff were quick to be there to help me find a car that met my requirements, they also gave me the best part exchange price of anywhere I had been in the previous week by a country mile.

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"Poor response to part exchange enquiry."
2 out of 5 stars See
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After submitting a part exchange enquiry on 8 Dec, via the website form, I received an email asking for further information. I telephoned the showroom and was asked to send in some photographs of the car to enable them to arrive at an approximate valuation. This I did the next day (10 Dec). After 5 days I had heard nothing so emailed to ask if they had received my email with pictures. No reply. I then phoned the showroom and spoke to a girl who confirmed that they had received both emails and had been a bit busy but would get back to me. That was over a week ago. 21 Dec and still waiting. You decide.

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Pete in response to Poor response to part exchange enquiry.

After my initial review I was contacted pretty smartly by Buyfromus and it was explained that the person I had intially dealt with had left the company abruptly and not passed on my details. Since then I have received rather better service and have indeed bought a car from them, and sold mine at the agreed part exchange price without any nit-picking, which was nice. The new car is in reasonable condition although it did have a cracked windscreen which was not mentioned in the decription - however this is in the process of being replaced free of charge and I was able to negotiate an additional discount, so overall they have redeemed themselves somewhat.

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"FAB SERVICE"
5 out of 5 stars See
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Bought a car for my sons Xmas a couple of months ago and the garage kindly let me store the car there until last week - collected the car Friday night and although a head light was out a young lad got send off to get a bulb and sorted it immediately ! Was travelling back to York and was worried in a strange car that it could break down! Thank you Russell, he kindly gave me his mobile number to call if I needed him bearing in mind this was Friday night. Due to the car sitting for so long it didn’t sound great so rang Russell and late Friday evening he answered and told me to take the car back to York and he would authorise anything that needed done and pay directly - my local garage did a few bits and pieces with oil/filters etc and true to his word paying the garage directly and asked them to do it quickly so my son would have a fab car on Xmas day / I’ve had a fab car buying experience from start to finish - Demi was also a little Star thanks guys and Merry Christmas

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"Customer Service Saves the day"
4 out of 5 stars See
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Good sales team and excellent customers service - Thanks to Russell. Russell has contacted and kindly offered to resolve the issue we had with the vehicle. Top guy!

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Dealership Information

Buy From Us Autopark is no longer trading. A new business is now trading from the same premises under the name Autopark UK.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
36 reviews3.2 out of 5 stars — Rated Average
Excellent
19
Very Good
1
Average
0
Poor
2
Terrible
14

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Contact Information

Address

Buy From Us Autopark (CLOSED DOWN)
Meadowfield Industrial Estate St. Johns Road
Durham
County Durham
DH7 8XL

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Dealership Statistics

50%
Would recommend this dealer to family and friends
55%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
25%
Percent of reviews responded to by this dealer

Additional Information About Buy From Us Autopark (CLOSED DOWN)

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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