Patrick

Absolutely awful

Hi there, This is Patrick Webber, I recently purchased a Peugeot Partner via Bristol Vanbase, and this was later transferred to the auto centre in Weston-super-Mare for repairs under warranty. Initial experience buying the vehicle was great, sales team helpful and efficient. However shortly after purchasing my van multiple warning lights started appearing on the dash, along with pungent white smoke from the exhaust. This was taken to the auto centre under warranty, they initially just cleared the warning lights and told me to “monitor it” which I wasn’t happy with. Unsurprisingly the van was back at the auto centre less than a fortnight later with the exact same issue. I was told to expect around a 4 day turnaround and my van has now been with the auto centre for 13 days! Every single day I call and don’t get through to anyone, so have to give up after about 10/15 minutes on hold. The auto centre have only bothered calling to update me ONCE throughout this whole time. Yesterday I walked 2+ miles to get there and ask in person what is going on, and now my van apparently won’t even start due to an “electrical fault” which wasn’t even an issue when the van went in. They have clearly made a mistake in the workshop and caused further damage. This is my one and only vehicle and I use it every day for work! I have been unable to work for almost 2 weeks now! That’s a potential £2600 in earnings lost!! I cannot afford this! Staff at carbase seem not to care at all on the rare occasions I can finally get through to them! This is completely unacceptable! Couldn’t be more disappointed with the service and wouldn’t recommend to anyone! I believe I should be entitled to compensation for such terrible service, plus a massive loss of earnings. At the very least a courtesy vehicle should have been offered so that I could work during this time. If I’d at least been warned of the timescale I could have made better arrangements, but I’ve been totally left in the dark and unable to contact anyone for the entire ordeal!