Dale G

Complaint

YC64HFM was purchased from your Doncaster branch then delivered 14th December 2020 – unfortunately the car broke down yesterday resulting in a 5 hour wait for assistance later finding the battery had failed. The car was bumped off and is currently sat at the address above out of use. Heather is a nurse at DRI and relies on this car for her work commitments, and as this is the only car she has access to, it’s now causing disruption with work. I can organise a battery replacement to get Heather back on the road which I will no doubt be forced to do at my cost £125.71 plus fitting which is the cheapest available. When I called your branch today I was handled by a lady who stated that the battery would only be covered within the first 30 days…. Which I get given my current profession. However I do feel the lack of empathy to the situation and almost rude one line response a little frustrating knowing how I would handle this for one of my clients. I appreciate that a line must be drawn after purchase… But within 2 months of ownership and the first real cold snap I would be surprised if the battery condition wasn’t compromised prior to purchase?? This a complaint of principle as well as financial loss. I would appreciate your thoughts on this situation, and maybe even a solution..