Rebecca H

Nightmare Experience - Do Not Trust

I am writing this review to share my horrendous experience with Cazoo.co.uk, and I strongly advise potential customers to seriously reconsider dealing with this company. Despite the positive reviews that may lure you in, my recent encounter with Cazoo has been nothing short of a nightmare. I purchased a Discovery Sport on 09/12/23, and the vehicle developed serious faults by 10/12/23. This marked the beginning of an agonising ordeal with Cazoo's customer service team, or lack thereof. Despite making numerous calls, sending emails, and reaching out on social media, the company continuously assured me that they would schedule repairs for my faulty vehicle. However, these promises proved to be nothing more than empty words, as weeks have gone by without any progress. The so-called customer service team at Cazoo seemed utterly incapable of organising a date for the car to go into the garage for repairs. Endless assurances of callbacks were made, but not a single one materialised. After enduring weeks of frustration, I decided to cut my losses and attempt to return the car. They promised to pick up the vehicle, but to my dismay, they have failed to do so. Instead, they now continued to provide a barrage of excuses! In summary, my experience with Cazoo has been one of broken promises, non-existent customer service, and an overall lack of accountability. I implore anyone considering this company for their vehicle purchase to think twice and weigh the potential risks. Do not be swayed by positive reviews and save yourself the trouble and seek alternatives that prioritise genuine customer satisfaction.