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Beware of these guys. They are rouge traders to say the least. Dealing with Chequers Motor Company was one of the worst nightmares of my life. I bought a Ford S-Max from them and wish I had never done so. When test driving the car I noticed a slight jerking sensation in the automatic gearbox and asked the sales person if the gearbox oil had been changed recently. The answer was "I don't know". He did in fact not know a lot about the car at all. I told him that I would have the car inspected if I'd go ahead with the purchase. Salesman Sam Gunther then assured me twice that I don't take any risk at all, since I had the legal right to return the car within 28 days if there was a technical fault with it. After this assurance I went ahead with the purchase and payed a slightly reduced asking price. One week later I had a full health check undertaken with a reputable Ford Dealer. They changed the gearbox oil and commented that it probably had never been changed before. He informed me that because of the insufficient amount and extremely poor quality of the oil the gearbox had already taken some serious damage and could fail at any time. The expected repair bill was something in the range between £ 3500.00-5000.00. They advised me to get rid of the car a.s.a.p. Confronted with this evidence Mr. May changed his tune instantly. As far as he was concerned, there was nothing wrong with the car and he would therefore not take it back. His way of arguing was rude and impolite, he tried to talk over me and used a very poor language to say the least. After a few more mails his reasoning became even more ridiculous and primitive. Even my English colleagues had problems to understand his illiterate use of the English language. I had no alternative to seek legal advice from a lawyer but it turned out to be too expensive to take the case to court, even though I was legally in the right as the customer under the Consumer Rights Act. I saw myself forced to sell the car with the loss of thousands of pounds. Please be aware of the crooked tactics of the so-called family business of Chequers Motor Company. Their assurances and promises are not worth the paper they are written on. They even managed to fiddle with the government MOT document, something that might be of interest of the office of Fair Trading. Avoid them like the plague and don't fall for their lies.
Reviewer has confirmed their email address
Jonathan May from Chequers Motor Company in response to Awful experience. Never again
On the 16th May 2019 Mr H booked an appointment to view and test drive our Ford SMax Auto a 2013 car with around 50,000 miles on the clock. He and his wife arrived at our office and duly test drive the car and inspected the condition, upon looking at paperwork Mr H asked if the gearbox oil had been changed as he was advised it needs changing every 4 years. We showed him the service book and said we could not confirm if this has or has not happened and said he would need to make his own enquires, to if the gearbox oil has been changed. The car NJ13LDU drove well with no issues hand had an MOT test at an independent garage in February 2019 (3 months prior to selling the vehicle). On that mot test the car passed but there were some advisories which were, both rear trailing arms bushes starting to separate, o/s r, n/s/r & n/s f tyres all were near legal limit (3mm). Mr and Mrs H decided to buy the car as they were going to get the gearbox oil changed themselves and completed the paperwork and drove the car away. A week later Mr H called me and said the car had gone to his local Ford dealer in Oxford for a gearbox oil changed, they have carried out the oil change and upon moving the car from the workshop noticed a “possible noise” from the gearbox. They stated that the car now needs a new gearbox as the reliability could not be relied upon. Mr H wanted to return the car, I have included my response to his solicitor with private info removed. (Our response) 3rd July 2019 Your Ref No.No.xxxxxx Our Ref NJ13LDU Dear Sirs Thank you for your letter dated 25th June 2019 with reference to Mr & Mrs H claim for breach of contract on the purchase of Ford S Max NJ13LDU. Apologies for the delay in responding I have just returned from annual leave on 2nd July. I can confirm the vehicle was advertised with a fresh service which was done at 50136 miles on 13.3.2019 (Invoice enclosed). During Mr & Mrs H looking at the stamped service book they asked whether at what points the vehicle has had a gearbox oil change. We said that it could not be confirmed when the vehicle has or ever had a gearbox oil change, of which Mr H made an enquiry to see what the cost of such oil change would cost. He came back to say that the cost would be around £300/£400 and that he will get that done himself once he had ownership of the vehicle. There were no contractual stipulations made as part of the sale as we were unable to confirm a gearbox oil change at point of sale. The vehicle has had an AA approved inspection (supplied to the customer) detailing no faults and our independent garage also inspected the car at the point of service, also no faults except a comment of N/S/F tyre worn on inside edge and therefore no faults can be disclosed as none existed. Our customers attention is drawn to the seller’s declaration for their signature. As explained to Mr H, in my previous correspondence, the Ford Dealer would note a better performance of the gearbox since a fluid/filter change, as they also upgrade the software too. However, if the technician was unhappy with the sound of the gearbox, why would he carry out an oil change before notifying the customer and wasting £349.96 of the customers money? Saying that there is a possible issue, which is not a confirmed issue, after completing the work and then stating he noticed a possible noise. The car is functioning as it should and part of my purchase contract with an Assured car, is should there have been a fault upon my purchase, they take the car back and then sell it with a declared fault, upon the report. Hence we only buy cars with these reports (of which we pay extra for). (Report enclosed). We are not in breach of contract nor has the vehicle been sold with a fault and any claim for refund will not be accepted by us. Any further correspondence from you will now be passed to our legal firm to fully defend. Yours Sincerely Jonathan May Proprietor Conclusion If there was a case of breach of contact then Mr H would have been advised to proceed to court, as I would have had to bear all his and my costs on settlement. However this was not a breach of contract nor a fault in supply of vehicle. It can also be seen that when Mr H sold the vehicle another garage has re-MOT’d the car at 51,794 miles in November 2019 with No Advisories. If anyone has a issue with the way MOT’s are approved the named garage can be reported to VOSA to be inspected, we do not own a MOT licence nor would anyone that does be foolish enough to deliberately approve an MOT knowing that their licence can be revoked. We as a company remain to be transparent, open and honest with our customers and take feedback very seriously, I am satisfied that we did all we could in this situation. Jonathan
We purchased a Volvo V40 Cross Country off Jonathan at Chequers Motor Company in July this year. The service we received was totally professional, efficient and informative. When I first contacted Chequers regarding the car, Jonathan was on his annual holiday but he had left the company in more than capable hands in Robin, who was kind enough to pick me up and drop me off at the Railway Station, which was a bit of a drive away, when i made the journey over to them for the test drive. When we went to collect the car, Jonathan sorted all the paperwork, transfer and even phoned the tax office on our behalf. The whole process from first contact was smooth, efficient and trouble free and the car is fantastic. I would recommend Jonathan and Chequers to anyone looking for a replacement car, if it isn't on his website, still contact him and he will search one out for you. Absolutely 10 out of 10
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Jonathan May from Chequers Motor Company in response to Fantastic service
Pam, thank you for our 5 star review, the Volvo is a fantastic car and very comfortable to drive. I’m also pleased that Robin aided in the seamless transaction for you while I was away. Enabling me to return from holiday and complete the transaction for you. Take care jonathan
I would happily recommend Johnathan. Very honest and reliable dealer. Johnathan as happy to answer all of our questions and didn't put any pressure on us to buy. He was happy for us to test drive our new car and was very attentive to detail as we went through of process of buying. I would highly recommend Chequers.
Reviewer has confirmed their email address
I have just bought my 2nd car from Chequers Motors and I am delighted. The service and knowledge from Jonathan is fantastic and he made the whole process extremely easy and completely stress free for me. I also have peace of mind from buying from Jonathan. I would highly recommend Chequers Motor Company.
Reviewer has confirmed their email address
I was attracted by a car at Chequers Motor Company in Alresford, arranged a viewing and because of the excellent way I was received, shown the car and fair offer for mine, I decided to buy. Really good service from Sam at Chequers and I would have no doubts in recommending this dealer to friends.
Reviewer has confirmed their email address
I employed Chequers Motor company Alresford, to assist me with the sale of my car, I had a particular dilemma as i was Emigrating and i needed my car up to the last minute before we left. The Guys at Chequers were great i delivered my car on our last day in the UK and they took it in valeted it and marketed it. Within the 60 days sure enough it was sold, and i got what i wanted for the car, they wired through the cash direct to my account upon completion of sale. A very professional service i would highly recommend this company for selling your car stress free, much better than other company's that "we buy any car" seriously they were good!!!
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Jonathan May from Chequers Motor Company in response to Excellent client service
Glen, thank you so much for your review of our Sale or Return scheme and for taking the time from Australia to make comment on our service. I am thrilled that you found the service ticked all the boxes for you and we were very pleased to remove the stresses of selling your car before you emigrated and thank you for the trust given for us to deliver on what was promised. Enjoy your new life down under kind regards Jonathan.
Fantastic service from chequers staff. Sam was patient, understanding and made my buying exprience less anxious. Absolutely brilliant. Will use Chequers again and highly recommended.
Reviewer has confirmed their email address
Sam Gunter from Chequers Motor Company in response to Fantastic service
Sharon, thank you for choosing to join the Chequers Family and for your purchase and kind words. If I can be of any further help please let me know. Kind regards Sam
As always, excellent service from Jonathan who is the most honest and reliable car dealer we have ever found. This is the third time we have used Chequers Motors Alresford and won’t be the last! Highly recommend this brilliant company.
Had an excellent experience with Chequers Motor Company in part exchanging my car for an 4 x 4 upgrade. No sales waffle - purely informative and knowledgable sale support. Very pleased with new car, exchange deal, document processing, professionalism and dealer’s ability to allow me to enjoy the whole experience.
Reviewer has confirmed their email address
Jonathan may from Chequers Motor Company in response to Excelent purchase experience
Many thanks Chris for your lovely review we are proud to continue our market leading customer service here at Chequers motor company. We are sure your car will give many happy miles of motoring. Kind regards Jonathan
After a very bad experience buying a car from a so called car dealer in Byfleet to find Chequers Motor Company in Arlesford has put my trust back into car dealerships.From the first point of sale to last I’ve never met such a friendly and honest company.A massive thank you to Johnathan and his team,absolutely stress free and as much coffee as you want.I highly recommend Chequers to anyone wanting a new car.Thanks again Chequers.
Reviewer has confirmed their email address
Jonathan may from Chequers Motor Company in response to S Max
Martin Thank you for taking the time to share your experience with us. We are so pleased to have given you the service you should have received from your 1st dealer! We are very pleased to have you as our customer and look forward to assisting with your motoring needs.
Chequers Motor Company is an independent used car dealer with a stable reputation in Hampshire and the surrounding area. Based in Four Marks, Alton, we offer a varied range of carefully selected, and ever-changing choice of quality used cars that provide tremendous value plus we have a constant access to over 2000 quality vehicles.
We offer an extensive range of cars from you to choose from while ensuring our prices remain competitive. Visit us today to find helpful and friendly car experts that are always on hand to assist you during your car buying journey. We want to make sure that you get the used car you want – at a price that is fair.
We work hard to ensure the cars are priced competitively for best customer value and affordability. All our cars are personally selected for retail sale and fully prepared to the highest standards.
We offer full dealer facilities including part exchange, finance, warranty. It might surprise you to find out how affordable many of our cars are. With amazing special offers on selected stock, competitive prices across the range, and various flexible finance options, we can help you get behind the wheel for less.
At Chequers Motor Company, we really do believe that our customers are the most important part of our business. Every member of our staff is fully trained to be a specialist in their discipline, our sales team offer an excellent knowledge on all our used cars. Visit our office today to meet our helpful team.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2010
| Excellent | 30 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 2 | |
| Terrible | 1 |
Chequers Motor Company
61 Winchester Road
Alton
Hampshire
GU34 5HR
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