Shamsul B

Very disappointed

I Have done my 5 series service recently, on my way to home car undercover fell down rang them they booked me after 2 weeks, I had to take other garages to take off to use my vehicles On booking date i drop the car off and pick it up next day and under cover felt down again, rang them again and told to bring the car back another week late. They replaced with the new one. They didn’t fixed the cover properly afterwards service . After 5 weeks of service the dashboard starts showing “oil pressure too low” called them and told not to drive engine might damage. I had to wait two weeks before I give the can in and was given video what to do,, agreed and paid them £2700. I bought the car back and showing same things as before, take back week later again they told engine oil sensor need to replace asked how much you gonna will charge for it said £199 parts labour £300 total £499. I bought parts from them but fitted elsewhere to save £300 pounds. Afterwards The dashboard was still showing same things as before. Called them Mr. Craig answered and said the car now needs resetting through BMW computer brings the car we will do it for you. Same day Jamei texted me they car ready, I picked the car up after couple of miles driving the dashboard started showing same things. I went to see Jamie who’s looking after the car through since service he said we need to diagnostic the car again will cost £300, I asked him you have done it so far 3 times you did it to the car you couldn’t find what is the actual problem is. He said could be something else. Look not right to me. All this happened recently over few weeks. Very disappointed. I suggest everyone not to go this teesside cooper for anything. They will ruin your time and money