Anonymous

Terrible after sales service.

Post lockdown I found a vehicle I wanted to purchase on the corner park website. I visited the Swansea branch as it stated the vehicle was situated there. When I went to the branch they told me that the vehicle was in repairs so I put a deposit down to secure the vehicle. They told me it would be there in a fortnight, I travelled too Swansea again a fortnight later to find it still wasn't there. They told me they were sorting the issues on the vehicle before they allowed me to see it, which I found fair. I asked if they could transfer the vehicle to the Cardiff branch as it was closer to me. The delay ended up being for a month, so they allowed me to use a courtesy vehicle they owned due to me selling my previous vehicle thinking that the vehicle would be ready for me to purchase in time, which I was very pleased with. They apologised for the delay and said they would of preferred me have the vehicle when it was deemed roadworthy so I wouldn't have to keep travelling back and forth with ongoing issues. I seen the vehicle and fell in love with it from the get go. Only to find, when I drove it home the issue they had apparently solved hadn't been solved at all. A day later I took the vehicle back as I embarrassingly broke down in my local supermarket carpark. They had the vehicle for a further week, I picked the vehicle up and yet again the same issue continued. I should of given the vehicle back at this point, but I was besotted by it and decided to give them a further chance to fix it. When I had the vehicle for the third time it went into limp mode three days later. I couldn't understand it, the vehicle had no power. I ended up getting the finance company involved who then put my vehicle into 5 different garages over the space of 5 months as no one could solve the issue with the vehicle, at this point I was still expected to pay for a vehicle that wasn't in my possession and I had to purchase a cheap run around for those 5 months while no one could rectify the problem. O It ended up going to a specialist garage in Cardiff where I was informed the vehicle had been filled with diesel when it was an unleaded vehicle. I never had the opportunity to fill the vehicle with the wrong fuel as at this point as I hardly had the vehicle in my possession. I ended up having to get the finanical ombudsman involved due to a dispute between myself, the finance company and Corner Park garages to pay the repairs. The parts and repairs came to well over a £1000. Considering I hadn't had the vehicle much to drive (even though it was past the date to give the vehicle back) they demanded I paid the expenses. I ended up winning the case and the payment was issued to corner park to pay. But yet again a few weeks later the engine management light had come on again and that was when I decided to terminate the finance contract burning myself with payments and effecting my credit rating. I would never ever advise someone to buy a vehicle off this company. Once they have your money they do not care about you!