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After buying the wife a 9 year old Honda Jazz from Donalds,Bury St.Edmonds. 6 months ago, a stress less experience, (Thanks Ian Charlesworth.) However recently the car started juddering ,when pulling away at slow speed,however,as the car was supplied with a 1 year Kia warranty,I thought no problem. Booked it in for investigation,and the problem was a known fault with a Jazz of this age,and that was the oil in the gearbox needed flushing and replacing along with a new filter. No surprise that the warranty would not cover the repair. What was a NICE surprise was that Paul on service reception approached the sales dept,who agreed to cover the cost of the parts. AND the service department would cover the labour.I hope this doesn't start a stampede to Donalds to get foc repairs.However I cant thank Donalds enough and would highly recommend doing business with them.
I bought a Suzuki swift from this dealership back in June. The car was really clean and just as described and I have had no major issues with it, only that the battery died after only 2 months but that's been sorted now. The car was good value for money and I am really happy with it. I would recommend This dealership.
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Don't bother. This is without a doubt the dealership with the poorest customer service (at least the servicing dept). Awful experience on more than One occasion. More the fool me for returning to Donalds in Bury St Edmundsfor a 2nd time!
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Deals in: Cars
Manufacturers: Kia, Mazda
Donalds Bury St Edmunds
Bury St Edmunds
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