Terry F

Vauxhall warranty plans

I have an Astra 15 plate. Car under warranty and regularly serviced at Vauxhall Eden oxford. Had a service at 39850 car broke down at 40150 miles. Under the service plan spark plugs need replacing at 40000 miles. I mentioned this at the service but was told that they didnt need doing. Yesterday the car broke down due to the core pack. If the spark plugs had been checked or changed this would not have happened. Vauxhall warranty dept does not open on a Sunday. I called the RAC and they came out within 30 mins and replaced core pack at a cost of £162. I then went to Vauxhall Eden to reclaim money back and was told I cannot as they are not a authorised repairer. In short I was told that in future if my Vauxhall breaks down under warranty don’t get it fixed by a breakdown service, l need to get it taken to a Vauxhall dealership to be repaired. It would appear that to Vauxhall Eden my time is not important and that customer service is non existent. In future I hope my Vauxhall breaks down when garages and the warranty department are opened.