Ryan N

Clueless, tried to scam me

I booked an appointment for my Insignia SRI down to investigate a suspension service message, i suspected a ride height sensor or something similar and wanted a quick diagnostics check on the vehicle. I waited for an hour and a half whilst Eden Vauxhall Reading had my car and was then told that some investigations needed to be done on three sensor looms, I am an electronics engineer and guarantee it doesn't take long with a multi-meter, also the fault code should have directed them to the exact sensor at fault? I call BS. They asked me to come back the next day to collect it. I received a phone call the next day from the same servicing adviser and he told me my front passenger side drive shaft had split/snapped and was leaking oil (I assumed they meant from the gearbox) this would cost me £171! and that i had a vertical accelerometer that needed to be replaced for £194! On receiving the repair report I noticed it said "O/S driveshaft boot split - grease drip", I thanked the guy for being so monumentally useless and picked up a driveshaft boot/gaiter down the road for £9! Additionally they lied about the vertical accelerometer fault being persistent as it seems that when they cleared the initial fault code it has never come back. (I also found the part online for £25) In summary, these people will rob anyone without car knowledge blind, steer clear!