Anonymous

Let me tell you a story

Let me tell you a story about a man who was very excited to buy his first car... He was told to go to an official dealership so that he would avoid as many of the well known problems with buying a car as he could, and was advised that Hyundai were one of the more reliable car brands. He came away with a £9.5k car that had only done 9500 miles and he felt great (ignoring the "only" rate of finance being 13.9% which is nearly double the rate you'd get somewhere like bigmotoringworld). Three and a half months later, it broke down in a public multi-storey car park (so was unrecoverable by the breakdown cover they provide you with the warranty) having only done 700 miles, costing him a princely sum of £13.57 per mile driven. He would have been better off getting an Uber everywhere he drove that car (and that excludes my own petrol and insurance costs!) When he phoned up to see if he could get it booked in for someone to look at it (in August), he was told that there were no appointments available until NOVEMBER and that he was better off going to a private garage. Not to worry, that's why you get an extended warranty! At least then, you only have to deal with the inconvenience and they'll cover the cost of something like this happening. Sadly also not true.... Apparently one of the parts that broke wasn't covered by the warranty (which makes it even more alarming that the car was sold to him in this condition) and the response he received from the dealership was that "you are encouraged to read the warranty documents and they tell you what is and isn't covered". So if you do decide to buy a car from Evans Halshaw (he shouldn't have), and you decide you want the warranty (it's not worth the paper it's written on), then make sure you know every single part that goes into a Hyundai so that you can check to see whether it is in the list of covered items or not. Another excellent feature of the warranty is that they dictate what the labour costs should be, based on what their internal labour costs are. These obviously differ from a private garage, but they won't reimburse you the full cost of the labour, despite the fact they don't have any realistic availability or interest in looking at your car themselves. The service throughout this process was appalling. He got passed from pillar to post from person to person, none of whom were actually interested in helping him and were about as unhelpful as they could possibly be. He had to ask the warranty people three times how to raise a complaint, before they finally provided an email address. He was then given some copy and paste waffle from the complaints team and told to go away (a special shout out to Anya for that one). The only person who really seemed to care was the guy who sold me the car, but he didn't have the power to help.