Mark B

Total Shambles

This review is based on FACTS. When I purchased my wife's new car the Autotrader advert stated 'No Admin Fee's', the salesman at point of sale then attempted to add a £99 Admin Fee, when I pointed this out the salesman apologised and said it would be removed. Later that day I then received an Order Form which showed a 'Vehicle Status Check Fee', this was added without prior consent at £98.99. I called up and insisted I had given the full retail price for the car and yet another additional cost had been added. After speaking with the Manager this was removed as another 'Error'. I then noticed the retail price of the car had also been inflated from the price quoted on the Autotrader advert and had to ask that the price be amended to the original advert, after yet another apology the price was amended to the correct one. (this was only done after a strongly worded email had ben sent). The car arrived today, over an hour late. My wife had an appointment to take her sister to the cancer clinic and needed the car for no later than 10am, this was agreed, however after several phone calls and broken promises the car finally arrived untaxed. (The driver informed my wife that no one had asked him to deliver the car before 10am, even though we had this in an email from Evans Halshaw). My advice to anyone purchasing a car from this company, CHECK, CHECK and double CHECK what you are being asked to pay. Make sure the car price hasn't been OVER INFLATED after purchasing it, and DO NOT hold them to their word that the car will be delivered at any particular time. Would i recommend this company, absolutely NOT.