Alan B

Fault after fault

Collected my S/H Mercedes from Evans Halshaw in Stoke, only to find that two of the doors wouldn't lock so it had to go straight back to the workshop. This took just over three weeks to put right which in my view is excessive. If the car had gone through a pre-sale check this would have been noticed and rectified. The communication during this time was dreadful and I found myself constantly waiting for return calls. Three months on and the ABS light has come on, Evans Halshaw sent the AA out to collect the vehicle as I had taken out their extended guarantee, now it's another waiting game, so far five days waiting and the problem still not sorted and no courtesy vehicle offered. Although I took out this guarantee they still insisted that I pay £75 for a diagnostic check, what a cheek and nothing is mentioned about this in the paperwork. I will never deal with Evans Halshaw again and would deter anyone from dealing with them.