Chris H

Extremely Poor Quality

I paid the full price for Mercedes ML just shy of 20k . Georgesons told me they will service the car too. When the car arrived,, it had missing window trim all down the drivers side, all badges removed from the tailgate, the seats were badly stained and the rear drivers side panel had been resprayed.. Georgesons posted out the missing trim and payed to have the seats cleaned and the repaired bodywork was take it or leave it and what do expected for an old. 5 year old car. The shipping cost to return it would had cost me about £700 which I couldn’t afford. Well a couple of weeks later whilst playing with the onboard computer, it flagged up that the car required a Service, so I call Georgesons and they said that’s ok just ignore as we couldn’t reset the onboard computer as we don’t have the right equipment. The sales rep then told me I’m good for 18 months. Fast forward 18 months I took the car in for a service and Wow what an absolute shocker, the garage kept the oil and filter to show me, the oil filter had totally collapsed on itself and the oil was like thick tar, they also stated that the car hadn’t been serviced for an easy 50,000 miles plus. I phoned Georgesons and I explained I accept mistakes happen and I believe my car had’’t been serviced and could they check to see if they have an invoice for the Oil Filter, which they agreed. Well a few days later they apologised and explained that they buy filters in bulk and therefore couldn’t link an invoice to my car service This didn't seem right to me; first they couldn’t reset the cars onboard service schedule and now they are saying they buy filters in bulk. So not happy, I phone Mercedes only to find out that my Filter wasn’t a universal Filter that Georgeson tried to lead me to believe. Mercedes provided me with the unique part number for my oil filter. I phoned Georgesons with this information and oh boy their toned changed, Telling me they didn’t have to do the Service and they certainly don’t have to prove to me that’s they had done a service in way of providing an invoice for the part in question, they stated they updated the Main Dealer database that’s it. They were also extremely short in the mitigation of their responsibility by saying I signed their sales document now go away. Even though I have the specific part number for the Oil filter they refuse to provide any invoice singular or multiple - Basically they don’t have it as they didn’t actually service the car. More frighteningly they apparently had done the last few services as they as they have sold the car twice. I will continue my fight with them leaving reviews etc until I get answers. They are extremely good at ignoring your emails but they do respond to reviews to try and cover their tracks