Paul B

Shoddy customer care

Be aware if asked to leave £99 deposit to hold a vehicle. I did this, they sold the car to another buyer’ apparently they had paid the holding fee on the same vehicle, knowbody bothered to call and inform me, I received an email saying sorry we couldn’t help you with your purchase, apparently an automated email. I spent over an hour calling around trying to find out what was happening, left voicemails were not responded too, emails ignored, finally I spoke to a manager, who’s attitude was ‘ very sorry sometimes this happens and this time it’s happened to you. I’m still waiting for the return of my £99 holding fee. Apparently paying a holding fee does not constitute a contract therefore agreement, there ethic seems to be what’s in there best interest. This process started at the St Albans branch, the indifference seems consistent.