Stephanie K

Shocking service

Nissan Romford customer service is appalling. First time buying a car from this dealership, initially all was great up until collection day of my car. On the day of collection we were unable to tax the car and drive it away as they hadn’t completed the MOT as previously stated they had. (They had a whole week to get this done) Was promised a full tank of full for inconvenience caused with journey made. Car was then delivered the following day after it’s MOT had been completed without the promised tank of fuel. Was then told that we were basically liars and that the fuel was never even mentioned or spoken about! Electric drivers seat was broken on the car and took over 3 weeks to get sorted resulting in the car being unsuitable/safe to drive. A/C wasn’t working, brake pads front & back needed replacing. All of these checks were apparently checked as part of the cars 84 point check that it gets prior to sale. Car was also missing the MOT paperwork and a whole service book. So the car went back to the dealership for the day to be repaired of which they did fix the electric seat, the A/C and the front brakes but completely forgot to do the rear brakes which in total was mentioned at least 3 times face to face with someone and mentioned in emails back and forth. Then we was accused again that this conversation never took place and that the rear brakes were never mentioned. (Even though it states this on the MOT paperwork that they completed at their dealership) Now we can’t get hold of anyone to get the brakes done as promised. Our phone calls aren’t answered, voicemails left not responded to and calls not returned, emails sent ignored and not responded too. Promised numerous things then do not deliver the service. They cant admit their faults and blame other staff members or us, the buyers, and then lie about the extras they promised. Has taken over 6 weeks so far and then last 2 weeks there has been no contact to get this all finally sorted. Poor customer service and dealership for a 1st time customer. This will definitely be my last time using this dealership and certainly won’t be making any recommendations.