Les W

Q7 Man

I was looking for a Q7. GP had one detailed on their website. Made a call to bob (salesman). I told him I was interested. He asked for a £500.00 holding fee to stop him selling the car to someone else. I stupidly offered him £250.00. 3 day later we made 100 mile journey to GP cars office. Long short short, the vehicle in question was in a poor state, scratches, dents etc. Bob promised these would all be rectified. After leaving their office I decided not to purchase the vehicle. I subsequently asked bob for my money. He informed me that I could not get my money back as he had instructed his body shop to start work on the Q7 and it would depend on how much work had been carried out. I met with Bob on the Thursday and informed Bob of my decision on the Friday. At no point did bob inform me that my initial fee was none refundable. I will get my money back but think twice before using this dealer especially if you don't live local to GP Cars.