Lee B

Deposit refund not returned

My husband and I (both in our 70s) went into the showroom and left £500 as a deposit on a used car. Later the same day we had second thoughts and rang the salesman who dealt with us. He assured us we would get our deposit returned within "a couple of days". We checked our bank account and no money appeared. After a week we began to chase them up. We got assurances (ever so politely) that our money was on its way. It is now over two weeks and we still haven't had our money back! We have no idea what to do, other than to go and sit in the showroom until we get what we are owed.