/Mp... A

I cannot give any good comment on HJ BMW

I have dealt with North Wales Halliwell Jones for almost twenty years and all contact with them can only be described as a totally upsetting experience! I have too many awful experiences to go into but please, do believe all of the statements you read on this site …… they will happen to you. Ultimately BMW UK. must be held responsible as they have allowed HJ to behave this way and retain their franchise. Just go mystery shopping BMW UK.and you too can be treated to this experience! Yes you will be invisible, Yes you will be patronised, yes they will be rude and dismissive towards you, They will rip you off for every cent they can! Someone here has said...… swish showrooms but Arthur Daley staff and I have to agree! Where most manufacturers are good at recalling cars with a common fault, BMW will not unless it is directly related to a legal safety issue! They will try and recover as much of the cost as they can directly from the customer...…. the less you pay will depend on your knowledge of both the problem itself and the extent of the issue applicable to your car and how BMW are settling such claims. So always search using the WWW and go in armed with all the facts! BMW as manufacturers produce a fantastic product but once the service umperlumpers get their hands on it two things will happen! Firstly they will stuff everything they touch and some things that they shouldn't have and secondly they will never manage to fix or correct a problem and on this I can make you a solemn promise...…… how do they manage to get away with it! well most cars these days are bought on a lease style contract so the owner ( read person who drives it here!) doesn't have the same purchase commitment as they used to have and therefore doesn't feel the same level of ownership nor do they have the same financial commitment over the long term as the person who uses their own hard earned. This majority..... approaching 90% of new car sales now, are used to dropping the keys and car off and picking it up with little concern as to what has happened to it whilst with them! So now we have reached a point in time where dealerships don't need to show care and consideration towards customers in the same way...… a sad day indeed! One last thing to consider! If you are a used car buyer think carefully about what you are buying as it is very likely that it will have been a lease car and smoked around hard by one of these new style customers who also don't care!