ANONYMOUS

Service could have been better

Recently bought a 66 reg 5 series from Halliwell Jones Northwales. I live a bit of a distance away. I therefore left a £500 deposit without physically seeing the car .However happy with the video etc sent. Managed to arrange to view the car 2 hour trip due to local traffic issues near dealership. On arrival although very polite, saleman was in obvious rush to get me moved on .No test drive available due to him having another customer coming in soon (disappointing after such a long drive) However on viewing car some minor stone chips on car that he promised to get done along with an MOT by the time I collect in weeks time. On collection the car had not had all the stone chips completed (subsequently paint chip stick posted to me) and no mot cert available.Informed electronic these days and you dont get a certificate. (I had given him a mot cert for my p/x.) Any how mot sent on a few days later noticed the windscreen had an advisory for a stone chip to be repaired.(not in line of vision but needed urgent attention) Was told the workshop had done it (obviously had not) Then informed get the windscreen done myself send invoice to them .The salesmen does not answer emails so still awaiting reply .The bill is not going to bankrupt me but dissapointing at level of service from this dealership.Not what Ive come to expect from BMW having bought from another Halliwell Jones branch in the past and been treated very well. Hopefully I will have trouble free motoring during the course of the 12 month warranty period and no need to call upon there services. Seems to be common issue here on this review site,