Anonymous

awful

Bought a 4x4 from Harlequin luckily with 3 months warranty, after two weeks the engine started making an awful racket, took it to my local garage who said to take it back as it was something major. I had to have the vehicle recovered back to Harlequin at my own cost of £250 After phoning almost every day after two weeks they said it was fixed and because of the distance from me would meet me halfway to bring it back. Well needless to say they didn't make it as it broke down again with them on the way. I then told them I wanted a full refund which Grant had to ok with the boss who conveniently was out of the office. Eventually after numerous phone calls got them to agree full refund. When the cheque arrived after another week of calling them it was for £200 less than the agreed amount. More phone calls and the boss said his salesman had agreed that amount with me because they had to do a few things to the vehicle which I part exed. As the part ex price was hardly good in the first place I definitely did not agree to take less. After threatening trading standards and bad reviews they eventually refunded the other £200. All in all I was well out of pocket and have been without a vehicle for two months. Very poor service!!!