Anonymous

No after sales service

I bought a new electric car. When I got home the was only an 13amp charger and no charger for public charge points. A couple of other small issues. I’ve tried phoning and emailing but after 4 days I’ve had no response. Twice I’ve spoken to staff and they told me the salesman would get back. He didn’t. I tried contacting other options on the answerphone but they too go to ‘leave a message.’ I’ve contacted the CEO and sales manager ( email addresses not difficult to work out). If no response I’ll go to their other profiles on social media. It seems my last option is to go back to the garage and give the car back under the Consumer Rights Act. If you use them then I’d suggest you keep a diary of every attempted contact and if you do speak with anyone then get their names. I would NOT advise anyone to use them.