Daniel H

Terrible from start to finish and beyond

Back in March 2023 I bought a second hand Stelvio from Mangoletsi. I paid in full and arranged to pick it up two weeks later. I live 4h away so planned a full weekend away in Manchester around the collection of the car, this included hotels, tours and hire car to get there. In the evening the day before I was due to collect they called me to state the car was not ready! This resulted in me having to extend my hire car at my cost or lose all the money I had spent on the weekend. Mangoletsi took the approach of a collective shrug of the shoulders, I would get used to this. I wanted to proceed with the purchase as it was the only one available in the colour combo I wanted, They then took another 5 weeks to get the car ready! When I finally got there, what sat before me was a terribly prepared car. Covered in holograms from, incompetent polisher use, The boot button wasn't working, the rear reflector was completely smashed and the rear wheel arch was hanging off. It only had 9 months MOT despite being advertised with 12 months. I only agreed to take the car when they agreed to send me a boot opening button and rear reflector and cover the cost of me having them fitted locally as well as reattaching the rear arch and extending the warranty. It is now July and a full 3 months on from my collection and they have still not sent me the parts and are now also ignoring all emails requesting them. I have bought many cars, from many dealerships and this is hands down the worst experience I have ever had and continue to have. I would 100% advise you look elsewhere.