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Had an issue with my car. An independant specialist has said the car was a deathtrap. I reported this to Marshall & Sons Motors and asked them to pay for the repair costs. They simply emailed me denying it was like that when it left, despite the report i sent them. They now arent responding. I now have no option but to involve trading standards and potentially solicitors.
Just got my ml280 from marshall & sons just like to say thanks to jake for all is help and a smooth change over of cars had it a couple of weeks now and I am very pleased with it so far would go back and buy another car from them again thanks Lea & Chrissie.
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Was looking for a specific Land Rover Discovery, they had one in stock that was Over the average price but it looked very tidy, was fine to pay over the odds mainly because it came with a warranty that I was assured covered all major mechanical parts, I soon came to realise that the warranty was Completely Worthless, after acouple weeks I found all sort of issues, the main one being the engine was under powered, I took it to a specialist for an inspection out of my own pocket and found the turbo was faulty, the garage told me odds are it was sold on by the previous owner due to this fault and the cost that came with repairing it, cut a long story short the warranty provider wouldn't commit to paying for Any work to be carried out, it took over a month to find a garage that would even work with them, and after all the calls and stress I came to the realisation they were not going to help at all, I've already been left £300 out of pocket on Labour with a repair bill of £2500 coming,..
Had to wait 2 weeks due to an issue on the car then out of the blue car ready, picked it up and within 2 mile same issue, now its a warranty concern, whilst waiting to get this sorted its developed another concern all within 3 days of picking this up. Still not had service or handbook......they will tell you anything for a sale.....shop elsewhere and save yourself the aggravation. REMEMBER legally you have up to 30 days to have a full refund no matter what they tell you !
I'm extremely happy with the BMW I bought from Marshall and Sons Motors, the staff were really informative any questions I had were made clear to me, the car hasn't had any problems so far and we are now talking 3 months that I have owned my car.
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Dealt with a couple of guys from Marshall & Sons, i didnt even try and haggle,the price seemed good. Just seemed like a fairly big dealer, lots of cars and gave me confidence that it wasnt a back street lock up and i could trust them, not a single problem so far with my Kia Sportage
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I need the car for a charity i am responsible, casting for cancer and so I Knew what i wanted and not much for them to do and had car checked, made there job easy, made ready for me all clean and sorted. Friendly, could sit in the office and have a chat, was clean and comfortable
Reviewer has confirmed their email address
Marshall & Sons Motors are a specialised used car dealership based in Sutton Coldfield. Over 70 vehicles are currently in stock from a variety of popular makes in a range of different models. All cars are HPI cleared and part exchanges are welcomed at purchase. Dealer facilities available include finance packages and car delivery. This dealership are open 7 days a week.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 3 | |
| Very Good | 1 | |
| Average | 0 | |
| Poor | 2 | |
| Terrible | 1 |
Marshall & Sons Motors
Reddicap Trading Estate
Sutton Coldfield
West Midlands
B75 7BU
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