Justin

What a nightmare! Just avoid PCS Derby

I'd really hoped to be able to write a more positive review but my experience with PCS Derby has been nothing short of abysmal and I am regrettably now pursuing a claim through the Small Claims Court against them. The vehicle, a 2021 Nissan Qashqai with a mere 25,400 miles on the clock, was sold to me with a failing clutch. It is unfathomable that a major problem of this nature wouldn't have been picked up in their own "comprehensive multipoint inspection" prior to the vehicle being placed on the market. Both Halfords and a local garage identified "excessive judder" within days of the purchase. After a lengthy and deeply unpleasant negotiation with Aftercare, where I offered to personally contribute around half of the repair bill, PCS Derby then reneged on the agreement the week of the repair, backtracking on their agreed contribution and saying they wouldn't pay for a crucial part (the flywheel) that our garage strongly recommended replacing and that would void the warranty of the repair if not installed as part of the clutch assembly. It is now for me to find almost £1,000 to pay just for the clutch, having only had the car for 3 weeks. Never mind the battery that needed replacing immediately (£226) and the windscreen too. After I'd travelled 4 hours to Derby by train to purchase the vehicle, I discovered the "chip" that I had been told was no bigger than "a 5p coin" was in fact a sizeable crack and, as it turns out, requires a whole new windscreen at a cost of £1,138 (without insurance). The £95 deduction from the sales price, after much negotiating, hardly compensates. Their friendly tone on social media and on the sales floor quickly evaporates when dealing with aftercare issues. Bizarrely, they were most offended when I accused them of being less than upfront in initial conversations and then, without a hint of irony, went on to renege on the agreement of a fair contribution towards the clutch, leaving me to shoulder three quarters of the expensive repair bill. It beggars belief! Finally, it is worth noting that their "warranty" is, well, just take a look at it... as it contracts out of just about everything that could possibly go wrong with a vehicle. Thank heavens for the Consumer Rights Act and the Small Claims Court. But, seriously, do yourself a huge favour and just avoid PCS Derby completely.