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We bought our vehicle and from start to finish the customer service was exceptional. Always available on the phone, extremely helpful with any questions, took us through each stage step by step. The vehicle was exactly as described, fantastic condition. Delivery service was amazing, delivered at a time convenient to us with friendly polite service. The after sales service has been wonderful. We would definitely use again.
Purchased a Range Rover Sport. Car was prepared to a very high standard, as is all their stock, and the service both relaxed and efficient. They gave a good price on my trade in and an hour after arriving I left in the new car. The main dealers could learn a lot about real service here! Highly recommended!
Did a 4hour round trip to view a 991, only to find none of the issues flagged on the MOT failure were resolved, paint work poor despite being told it had been detailed 🙄, alloys needed full refurbishment, tyres replacing, discs replacing etc. Before I got to inspect the service history they got very defensive and was told they didn't want to sell me the car and that I should leave immediately. They also claimed my cars bumber had been resprayed which was not the case. Frustrating and disappointing that such service exists. Prior to even viewing the car there was alot of confusion, with warranty being included then it was not included, how they describe the condition of their cars is very different to the reality as there cars do not get properly prepared and none of the technical issues get resolved. R&W cannot be trusted, rather look to buy a Porsche from a specialist dealer or Porsche directly.
waleed sabri from R & W Motor Company in response to Worst service ever experienced!
Hi Matt, this is Waleed Sabri R&W motor company (Director) You are not being totally honest with your review, I dealt with you and you had previously missed out on buying this very same car as you did not want to leave a £100 fully refundable holding deposit to reserve the vehicle to view it first, knowing that it was on sale and expected me to reserve the car for you for 7 days without a deposit (you made enquires on 05/10/2020 and wanted us to hold the car for you until 12/10/2020 without a returnable deposit so you wouldn’t have lost out in any way) until you decided that you could make time to view, In the time you did not want to commit, someone else did and (on 07/10/2020) placed a deposit online through the website and we informed you that the car would be reserved for someone else to view first (Saturday 10/10/2020) at which point you became angry and patronising with your text message replies as you expected me to take the car off sale and hold without a deposit as explained earlier. The vehicle came back on the market as the proposed buyer could not get the funds together, we informed you that the car was still for sale, you asked many questions and we answered each one carefully, We provided you with tyre depth readings and service history intervals so you knew what to expect when you arrived, there is 30+ photographs on the website and a video clearly showing the excellent condition the vehicle is in and furthermore Porsche also carried out a health check and the latest mot test which passed with no advisories, This can be verified as todays date is 13/10/2020 and the registration number of the vehicle in question is AJ61 CVU (check the mot history online today and you will see that there was no advisories outstanding on the last mot test so I really don’t know what you are not happy about with regards to the quality of the car) You arrived at the showroom showing signs or frustration, very negative and fishing for faults, trying to find stone chips and finding a reason to try to haggle me on the price, you were making remarks under your breath when I was talking about the car, making me and my staff very uncomfortable whom also found your approach very strange. I explained that the car was nearly 10 years old when you were rubbing your fingers through each wheel spoke looking for imperfections. When I pointed out that the rear bumper on your car (2018 bmw) was a different shade to the rest of the car and it had been resprayed you became defensive and rude in your response at which point I did tell you that I would not sell you a car and that we will not tolerate any abuse to our staff or team members. On a more positive note if you would like to discuss this matter in more detail please feel free to call us 01753 655566 option 2 or email email@example.com
Anonymous in response to Worst service ever experienced!
Waleed, you and I both know your comments are inaccurate! I only dealt with you and your colleague, you know the car is not in great shape and needs money spending on it, and you also know that my car has no issue. You were clearly being quite childish saying my car had issues as I had pointed out the perished tyres and badly worn alloys! I was going to let you redeem yourself giving you the chance to demonstrate the service history as I was genuinely interested in the car, and for you to say you had contacts to get things resolved was rather odd, especially since when we spoke on the phone last week you advised the car was pristine, and you even advised you could not let me view the car on the Wednesday when I wanted to see it as you said it was getting detailed! The car should not of been presented the way it was, especially for a cash buyer who wanted the car the next day. Telling me you dont want to sell me a car and asking me to leave was beyond unprofessional, and was petty and uncalled for especially when the car was not as you described. In hindsight the pre-sales encounter was bad enough and I should of just walked away from the car and not said anything as it is clear you become defensive and aggressive when customers confront you with the poor service you offer. Hopefully you can learn from this, and I hope you can prepare your cars to a better standard in the future. I learnt not to deal with non-specialists when buying a sports car. It is shame that businesses like yours still exist as it is quite an outdated style of working trying to sell cars at an inflated price in poor condition.
Walid and Sabah, Had the time to explain everything I wanted to know about the car I was buying.I recently bought Mercedes CLA and it's the best choice I made to buy from such a wonderfull dealer. Very freindly and helpfull. From: Kwame
Big thank you to Waleed and Sabah....the wife loves the Range Rover Sport and we're both super happy. Hope to see you again soon and good luck with the two puppies!!! James & Sophie.
Thank you to Waleed and his lovely wife Sabah! We received first class excellent service from beginning to end! We recently bought a Range Rover and the car was in presented in perfect condition! All cars were at such a high standard, so we shall be recommending R&W motor company to everyone! Thanks again guys!
I called R&W enquiring about a Range Rover Vogue I saw on their website that just sold that morning (just my luck)! However they sent me a range of alternatives on my email and low and behold I found my dream car. There was no sales pressure and they were really friendly and handled everything for me. Great service. Thanks guys
Just purchased a jaguar xe and the process, communication and service were excellent. Highly recommended.
Whaleed and his team at R&W provide good quality cars at fair prices and offer fair prices for your part exchange. They are very professional, thorough and go the extra mile to ensure you can buy with full confidence. They are a credit to the motor industry and I wouldn’t hesitate in buying from them in the future.
As many other reviews have confirmed R&W is a truly impressive dealership. Waleed and Sabah offer a service level I have rarely seen. Their courtesy and honesty throughout the entire purchase process was exemplary and it was an absolute pleasure to deal with them. I would recommend R&W to any potential car buyer - you will see for yourself the quality of care and attention that this dealership routinely provides.
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Manufacturers: Sells a variety of makes and models
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