Stephen P

Wouldn't recommend to my worst enemy

Wingrove Motor Company Peugeot in Newcastle seem friendly, inviting and professional upon first glance.......and it is.....until they've conned you into buying a faulty car and taken your money. I had the displeasure of buying a used vauxhall from them earlier this year, paying by card in full and driving off happily. 12 miles down the road the car began to overheat and we had to pull over. Upon phoning the Wingrove I was initially told that they couldn't help me on the day as their service team were finished for the day. This included not being able to supply a courtesy car or recover the vehicle back to the garage. They even had the cheek to as me to arrange it to be towed through the AA back to their garage.......less than half an hour after parting with 000's of pounds to their bank account. After some debating back and forth the garage did eventually provide a courtesy car but my new vehicle was left on the side of a1 overnight before being recovered the following day. That's where the real fun with this poorly ran company began....... Wingrove phoned be on the Monday lunchtime to say the car had been recovered but not yet looked at. I was promised a phone call later that afternoon with further updates....it never came. I rang twice to be told the salesman was "busy" and would get back to me, ringing a third time at 6.15 to be told he'd gone home. He did, however, return my phone call the following morning, apologising and saying he had left the building at 7pm due to high workload....the first of the lies to come, Checking with Vauxhall the following day, an employee informed me the new vehicle had been with them twice in recent times with the same issue showing when I was driving, The second occasion they could not locate the fault, Wingrove clearly knowing this car had issues but still happily letting me part with hard earned cash in the hope it would not rear its head any time soon. Later in the week another Wingrove employee got in touch with me to update about the car.....still no further forward. Eventually I was told they were happy to cancel the sale (as was my suggestion) as it was going to be "too expensive" to fix the problem and still make themselves profit. I drove the 30+ miles to the garage to discuss and was handed a cheque for the full amount I had paid. This meant I now had to wait up to a week to get my money back despite having paid them instantly. I would now have to wait to purchase a new car and was left for nearly two weeks in total without a vehicle. Throughout the entire sham of an experience with Wingrove there was very little in the way of an apology....they even suggested trying to sell me another vehicle! I was out of pocket having changed insurance details, etc at a cost before having to change again to my next car. The only credit I can give the company is the fact that they did (eventually!) supply a courtesy car, swiftly returned when they gave me my cheque. Other than that they have simply been the WORST motor company I have ever had the displeasure of dealing with. They care about taking your money, they don't give two hoots about anything else!!