45% Reviews
replied to
70% Recommend
to friend


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20 reviews from our car dealer reviews community
Leave a review for Shenfield Motor Company
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20 reviews from our car dealer reviews community

Leave a review for Shenfield Motor Company
Leave a review
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"Fabulous reliable local garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really friendly knowledgeable helpful and quick service and purchase!

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"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up my new Fiat 500 up from SMC Cars and Commercials i couldnt be more pleased. Nice friendly staff, great cars nothing was too much effort. Would definitely recommend.

Simon Morris from Shenfield Motor Company in response to Great Service

Thanks for your great review. Enjoy your new car.

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a lovely car from Jamie at their new branch in Chelmsford. I am so pleased Finance arranged on the spot and was able to get the car delivered same day. Thanks guys Val

Simon Morris from Shenfield Motor Company in response to Great Service

Thanks for your great review Christopher. Enjoy your new car.

"SMC Cars & Commercials "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic experience buying from SMC, just opened up new dealership in Chelmsford, great price for part ex and extended warranty for new car. Guy's all very nice and not pushy and covid safe. Arranged finance on the day and drove the car away same day. Would definitely recommend buying a car from SMC.

Simon Morris from Shenfield Motor Company in response to SMC Cars & Commercials

Thanks for your great review Christopher. Enjoy your new car.

"Fiat500x"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a fiat 500x and I discovered it had a problem 7 weeks into owning it. Jamie and Joe have done everything that can be done to be accommodating and fixing the problem with the car. I also live 93 miles away but they have managed the logistics of collecting the vehicle and leaving me a courtesy vehicle to use. In the climate we are currently in they have been more than fair and have even given me a year gold warranty for the inconvenience as the part required is on a 5 week hold. All in all , I believe these to be the cream of car dealers and will do all they can to resolve problems

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Simon Morris from Shenfield Motor Company in response to Fiat500x

Hi, Thanks for a great review! Kind Regards, SMC Cars & Commercials

"Shenfield motor company "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to view a car earlier this month. Described online as excellent condition. When I arrived the car was in poor condition. Had several panels missing inside and out and several noted and obvious faults, this was all before even starting it. I fully understand its a second hand car but for 10k + and a description of excellent condition I was left very dissapointed. The advisories on tyres from most recent MOT were not carried out. After discussing with sales agent he said the list of faults could be rectified but the trust was gone. I would advise taking someone with you that has an idea about cars.

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"Quality "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my partner a car for his 50th birthday as a surprise, shenfield motor company went over and above on helping me get his dream car, they also delivered it to us on the morning of his special day and done a super extra valet on top which I didn’t expect, thank you Simon and the team he is thrilled to bits with his new baby

Simon Morris from Shenfield Motor Company in response to Quality

Hi, Thanks for a great review! Kind Regards, SMC Cars & Commercials

"Amazing service SMC"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you Joe and SMC for the amazing service that you gave me when I purchased my car from you, I am truly grateful for the time spent with me on my 3 test drives, the car was super gleaming on being delivered to me. Regards Marie

Simon Morris from Shenfield Motor Company in response to Amazing service SMC

Hi, Thanks for a great review! Kind Regards, SMC Cars & Commercials

"Didn’t do as they said. "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here several months ago now. I am still waiting for them to get a part for my car that was very clearly missing when I bought it. Every time I call, I get dismissed saying that they still haven’t found the part. However I have looked myself, and seen places that sell them. Just don’t feel it’s fair I have to pay, when we agreed they would get it as a part of buying the car. Awful service and would not recommend.

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"Avoid at all costs."
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You know the stereotype of the greedy car sales man who will lure you in with promises and make you feel really excited about buying your first car? And then once you've bought it, they turn cold, couldn't care less about any problems you're having, turn the blame around on you and deny any responsibility whatsoever? Yes - that is what you will be faced with at this dealership. There are MUCH better and more honest dealerships out there; do not be taken for a ride by this company as you will become nothing as soon as you've put your PIN in the machine and driven your car away, regardless of problems that arise. Legally, they are required to help, but they will drag it out in the most long-winded, reluctant and crafty way so as to not have to accept any responsibility for any problems associated with the car. Getting honest and reliable help from them is like getting blood from a stone. Don't bother. Save your time, money and sanity and go elsewhere.

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SMC Car Sales from Shenfield Motor Company in response to Avoid at all costs.

Thank you for your review. I'd like to start by saying in all the years we have been trading we have not received comments quite like this. We take everything we do at SMC very seriously so if you would like to discuss this matter further then please contact us. In regards to your comments which are not true and not how we operate as a business, we've also have been trading for over 30 years and have created a excellent reputation over time. Our doors are always open to discuss issues should they arise, Many Thanks SMC

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Dealership Information

Shenfield Motor Company is an Independent dealership that is based in Brentwood. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews3.9 out of 5 stars — Rated Very Good
Excellent
14
Very Good
0
Average
1
Poor
4
Terrible
1

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Contact Information

Address

Shenfield Motor Company
Hutton Road
Brentwood
Essex
CM15 8JU

Get in touch

01277 210043
http://www.shenfieldmotors.co.uk

Opening times

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Dealership Statistics

70%
Would recommend this dealer to family and friends
45%
Percent of reviews responded to by this dealer

Additional Information About Shenfield Motor Company

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