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I bought a car from here several months ago now. I am still waiting for them to get a part for my car that was very clearly missing when I bought it. Every time I call, I get dismissed saying that they still haven’t found the part. However I have looked myself, and seen places that sell them. Just don’t feel it’s fair I have to pay, when we agreed they would get it as a part of buying the car. Awful service and would not recommend.
You know the stereotype of the greedy car sales man who will lure you in with promises and make you feel really excited about buying your first car? And then once you've bought it, they turn cold, couldn't care less about any problems you're having, turn the blame around on you and deny any responsibility whatsoever? Yes - that is what you will be faced with at this dealership. There are MUCH better and more honest dealerships out there; do not be taken for a ride by this company as you will become nothing as soon as you've put your PIN in the machine and driven your car away, regardless of problems that arise. Legally, they are required to help, but they will drag it out in the most long-winded, reluctant and crafty way so as to not have to accept any responsibility for any problems associated with the car. Getting honest and reliable help from them is like getting blood from a stone. Don't bother. Save your time, money and sanity and go elsewhere.
SMC Car Sales from Shenfield Motor Company in response to Avoid at all costs.
Thank you for your review. I'd like to start by saying in all the years we have been trading we have not received comments quite like this. We take everything we do at SMC very seriously so if you would like to discuss this matter further then please contact us. In regards to your comments which are not true and not how we operate as a business, we've also have been trading for over 30 years and have created a excellent reputation over time. Our doors are always open to discuss issues should they arise, Many Thanks SMC
I booked an appointment for 12noon today (23/05/20) to view a Ford Mondeo I was very interested in. I arrived at 11.45 having driven just over an hour from my home. I spoke to a salesman on his forecourt and was informed that the car was sold! I did not even receive a courtesy call from them with that information and would have thought that because I had a pre-booked appointment, they would have held the car until I had the opportunity to view it. They could have told the buyer that someone is booked to view the car and if I decided not to buy it, they could have contacted them afterwards. All in all, this was a waste of my time and fuel and I feel this company acted VERY unprofessionally.
SMC Car Sales from Shenfield Motor Company in response to DISAPPOINTING
Thank you for your review, We would like to take this opportunity to respond to the review. Firstly when any customer calls regarding a car we always give the general public the opportunity to put down a refundable deposit to hold the car subject to viewing it. In this case the offer was made to the customer and they decided not to put a deposit on the car. At this stage the car is still for sale. In the meantime when traveling to view the car a customer had walked on to site and wanted to buy the same car. The customer wanted to test drive the car which we did and by the time you arrived to us we had already sold the car. In every case we speak to customers regarding deposits and give them every opportunity to buy the car. Many Thanks SMC Car Sales
Very knowledgeable and helpful. Even touched up the car after purchase for me. Top guys
SMC Car Sales from Shenfield Motor Company in response to Great Service
Thank you enjoy your car.... Regards SMC
Just had car serviced at Shenfield Motor Company. Really good and very honest
We appeared to have been sold a good car by a decent salesman at Shenfield Motor Company, and that illusion continued for a couple of months. It transpired that we were actually sold a car which within normal operating parameters would require £2,000 worth of life cycle maintenance, in addition to routine servicing. Some one who knew the vehicle could (if he had wanted to) have told us that. This garage didn't, and the first warning came when filings from a decaying flywheel destroyed the starter motor. The salesman now has no interest in us and is hiding behind planned replacements the cycled of which we could not possibly have known. Be careful and do your research- you will get very little information of use from these people.
Just picked up a lovely Range Rover Evoque from Shenfield Motor Company. The finance went through while I waited and was able to take delivery of the car the same day as promised. Great service from Joe and his team. Look forward to see them when the car is due it’s next service.
Just purchased a used car from shenfeild motors in Brentwood Essex and have to say that they provide you with a fantastic service and quality vehicle. The general manager Joe who I dealt with managed my changeover from my initial online enquiry to giving a great valuation on my trade in and for finalising the entire deal and getting me into my Fantastic New car.... Attention to detail was great, and if there is ever anything needing done these guys take care of it straight away and they demonstrated that already, totally honest and reliable service. Always reply to calls and emails and no hard sales pitch either, you choose at your pace and they manage the rest effortlessly. If you want to change your car/vehicle, I can certainly recommend Shenfeild Motor Company 100%. They have been Fantastic and I will be back when I look to change again too. Thanks Joe really delighted with our new car, Awesome just like the customer service that you provide. Best regards Mr Lindsay Ross
I got my car a MG TF thay was very good an helpful on the phone and in person thay took there time with me and did all the checks i said i wanted done the car was as described A1 condition and she drive's like a dream thank you all at Sheffield motor company.
Not Very happy. I purchased a vehicle from here back in July and I am having ongoing issues with it. The gar may need a new gearbox and the belt keeps burning which is causing the bonnet to smoke. The guys at the dealership are actually very nice but based on the issues that I am having and the length of time its taking for them to be resolved I would not recommend them.
Shenfield Motor Company is an Independent dealership that is based in Brentwood. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Shenfield Motor Company
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