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5 reviews from our car dealer reviews community
Leave a review for Inchcape Volkswagen Bury
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5 reviews from our car dealer reviews community

Leave a review for Inchcape Volkswagen Bury
Leave a review
"Disappointing again"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just left bury VW after my second service on my service plan. There was a fault with the battery in the fob, I was told the technician had diagnosed as “not being VW batteries” but the problem started before the batteries were changed. A days diagnosis would be needed if the battery replacement isn’t the cure. On bookin* the car in for service I was told by a nice lady that there was a complimentary wash and hoover service included, I explained that last time I brought the car in it must have been overlooked because it didn’t get done, she sounded surprised and guess what yes it hasn’t been touched again, and still has the outstanding key fob problem. Do not listen to all the promises made by VW bury , they dont deliver, not everybody’s fault but there is an obvious problem here.

"Confident "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The title reveals I'm confident and the service I get from all staff. I have been a customer there for 15 years. They have really looked after me from the sales through to service. I feel they get me the vest deals available from the purchase to the service plans. I've always had the Polo and been really happy I still deal with Lyndsey but if she's not there one of the others look after me. Even Paul who was the sales person still has time to say hello but obviously he is a manager now! Even whoever is on reception is most helpful.. As a pensioner and a widow I rely on them being trustworthy & reliable. Went to have a technical problem sorted not to purchase a new car.

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"Could not do enough for me"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having had to go for an emergency brake replacement this morning & they could not do enough for me when I got there, from getting my car booked in at such short notice, to getting me a coffee, a desk for me to work from whilst I waited and even sorting a power point out to plug my laptop in, they constantly asked if I needed anything or wanted a drink and they were extremely friendly and helpful, I would highly recommend Inchape Bury, fantastic customer service.

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"amazing service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had the pleasure of meeting Hamid, his attention to detail and customer service was second to none, whilst dealing with me a very fussy customer he had the patience of a saint since i changed my mind constantly about the car i wanted. I would 100% recommend inchcape bury and Hamid

"very poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

having dealt with Inchcape Volkswagen Bury for 15 years and spent a lot of money with them they have seriously declined in there customer service last year booked a service told them which parts I required for the service on the actual day of the service sorry sir we forgot to order your spark plugs come back on Thursday and we will fit them went back Thursday sorry no plugs they finally fitted them on Saturday this year 2019 booked service and mot took my car down for the service we are sorry we can't fit you in today how about next WEDNESDAY did not even contact me to save taking the car in and wasting my time they seem more interested in profit rather than looking after a loyal customer will not be using this garage ever again (disgusted customer)

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Dealership Information

Inchcape Volkswagen Bury is an Franchise dealership that is based in Bury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews3.4 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
0
Poor
0
Terrible
2

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  • Contact Information

    Address

    Inchcape Volkswagen Bury
    Bell Lane
    Bury
    Greater Manchester
    BL9 6DL

    Get in touch

    0161 638 3736
    https://www.inchcape.co.uk/dealerships/volkswagen/bury/

    Opening times

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    Dealership Statistics

    60%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Inchcape Volkswagen Bury

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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