Anonymous

Avoid

Tried to buy a new X1 and had the worst experience. The salesman kept me waiting 30 mins for pre-booked appointment. They did not have car I requested in advance for my test drive, I was given a 3-year old car. Nevertheless I still decided to buy a new X1. Signed the paperwork on 30 May 2021, and the new car was expected to be delivered in Sept, I asked fir this to be early Sept. I received a video of Steve on 30 May but since then, no updates about my car. I phoned and could not get hold of Steve. I spoke to the manager once who would not tell me when my new car was expected, but implied they may give me a part exchange deal on my old car. Left messages for The salesman which were not returned. Finally spoke to The salesman today and new car now expected in November! The part exchange deal for my old car has not materialised. I understand that the pandemic has caused major disruption but can’t excuse the extremely poor customer service from Specialist Cars. I have now cancelled the order for my car snd requested a refund of my deposit. I can’t believe I was phoned back within a few minutes to process the refund! The best customer service I have had in this whole awful process. Unlike other dealerships, the Specialist Cars website does not mention possible delays due to the pandemic. Very sad to see that the best dealership has now become the worst. Their sales customer service is now as poor as the appalling customer service in the car service centre. I would like to give them zero stars but can’t. Avoid like the plague!