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I had spoken to the most demotivating sales person in my life. After approaching them through auto trader for a mercedes gls amg which is. He just spoke to me two times first time he took My details and second time I spoke to him after I had tried to reach him 10 times during the day. Just to say your finance is not approved and suggest me to buy a cheap car.. where as I got my finance approved by a proper sales person who understood what business is.. from another dealer..never recommended...
I seek nothing for myself, there is no claim for recompense but to note: I paid a deposit for a 12 month old 2019 Touareg, 5 weeks ahead of purchase it was a £39k car ex demo supposedly in perfect order. I come from the outer isles of Scotland. I arrive at my allotted time and said vehicle is covered in scratches on the passenger rear. I am told don’t worry we will get it back in and sort it, now who sells a £39k car like that? Who vallet’s minutes before the customer turns up and then apologies for missing something that blatantly obvious to a lay person? Who then re-vallets the car complete with said scratches but less visible and says well it’s not a new car sir? A £39k car?? So that’s the hayselden standard - prepare premium cars late and badly and fob off the premium buyer this is ok? I am sure if I was selling or p/x a car l could get it shrugged off as easy - not! My point for all to note is just not the done you shouldn’t turn up for your car and it isn’t as declared, worse when the customer is not on the doorstep. Then you wonder if this hasn’t been spotted what other issue lurk that someone hasn’t spotted - ever so sorry! So a rant certainly, disappointment definitely, but not just Mr angry from the highlands, if Hayselden do read this do note having had the pleasure of buying cars from other Hayselden branches some years ago admittedly, but the last occasion was a Phaeton through Mr Haysleden in Barnsley how things change. The manager in this case was badly let down by the prep team but given the notice period this should not have happened and certainly not so last minute and don’t worry we will put it all right. Right first time wins the day with car sales I think, therefore only in this case sale lost through bad preparation.
Paid a deposit on a VW camper the dealership couldn’t arrange finance sorted own finance out and a day after they told us they weren’t able to sort the finance they told us it was now sold to someone else. I wouldn’t go there again they have morals of a rat and I’m still awaiting my deposit back. What appauling business practice. Have rung several times everyone always busy and never return calls.
Bought one vw polo from Hayselden Volkswagen had it 2 weeks and it filled up inside with water ? Used the 30 day exchange for another polo as money back was not allowed then charged another £150 fee for swapping . Total rubbish be warned .
Have to say a very BIG THANK YOU to James for a very stress free car purchase, extremely helpful , no pressure sale. Thank you for your help . Cannot recommend Hayselden VW enough.
Agreed sale of car then Haylesden Volkswagen reneged on agreement. Awful ; disappointing and in contravention of Trade descriptions Act. BEWARE
Tried to buy a new car from Hayselden Volkwagen. When their first offer was rejected the heavy selling technique started. Eventually a good deal was offered however, when the figures didn’t add up, I queried the numbers. At this I was told they didn’t want my business. If they are like this prior to purchase one can imagine how they are should you have a problem. Avoid like the plague. I’d give them 0 stars if I could!
Booked car in for annual service (its 1st service - just an oil change). Asked how long it would be, got told 1 hour max, but if I could get the car to them 15 min before allotted 9.45 star it would be appreciated. Arrived 20 mins early, came them keys and signed to say doing a service. Went for quick walk, came back and sat in waiting area. 1 hours passed, 1 hour 30 mins passed. At 1 hour and 40 mins got at ext to say car serviced and a link to show a video of it been serviced. 5 mins after that got called over to collect paperwork and keys. Was asked if I had watched the video. Said I has zero interest in watching it and why had they sent it despite me specifically saying I did not want them to send me links to my phone. OK with test or calls but no links. I had made this clear when they previously sent me a link showing me my new car when I bought it. No apology given, nor apology for making me 30 mins late for my next appointment. Got in car noticed trip distance had been reset, Auto wipers turned off but back wiper left on, Auto headlight turned off, Heated mirrors on, and resulting waters marks on the mirrors. All lumber settings changed from drivers seat. Totally unsure why any would need to be changed to drive it less than 100m to the test / service bay. Car service book thrown back in glove box, Not put back where it was originally left Waiting area needs some paint and freshening up, TV showing news and weather from 6 + months ago. Staff just in my opinion unprofessional in approach and how talk to each other in earshot of customers. I dont want to see the drinks machine cleaned out and sales people commenting on it ! Lacking attention to detail and poor, slow service, Had the impression I was inconveniencing them the favour by having my car serviced there. Did not help when I bought the car new that it was missing the locking wheel nut and took 3 weeks to sort and they messed up the transfer of my personal plate at the point of sale Will not buy a car from Haylesden Volkwagen again or have car serviced with Hayselden Doncaster again
Never been to such a dive as Haylesden Volkwagen and employees with attitude need a up date of staff and a re vamp.
I purchased a 2013 used Skoda Yeti from T Hayseldon in March 2017, part-exchanging my 2011 Yeti. Problems encountered. 1. a well below initial part-exchange valuation on my car; the amount was raised eventually. 2. the Skoda Approved Multi-Point Check appeared not to have been done properly, and as I wasn't given a written list of the checks, the garage wasn't able to confirm that it had been done. Torn windscreen wiper, ill-fitting rear door glass panel, panelling under glove compartment not fitted properly. A return to the garage sorted these problems out. 3. the salesperson had not realised that the tax for this car had been special to Mobility and so had to waste time visiting the Post Office to get it sorted. 4. sparse paper work, associated with the car: i.e. see 1, replacement service log book, no service / maintenance records. 5. fuel tank almost empty. 6. I felt the buying process in the dealership was rushed. A gushing salesperson, but wasn't given the full information about the previous owner. Unless a prospective buyer sees the right car at this dealership, they must be ready to barter well over the part-exchange, should ask searching questions over the previous owner (if used car), and should make sure the car service and maintenance history is supplied. The dealership should pay more attention to its customers ... a happy customer will come back ... I won't! Bill
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