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16 reviews from our car dealer reviews community
Leave a review for The Car People Sheffield

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16 reviews from our car dealer reviews community

Leave a review for The Car People Sheffield
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"Awful, avoid like the plague!"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We will never ever return to ANY Car People branches, because of the experience we had at The Sheffield branch, the experience we had following our purchase, and the experience we had when Head Office finally responded to us. On our first visit to The Car People, Sheffield, We were told that - The Car People may not be the cheapest option around, but you will not receive customer service like this anywhere else. Well, if we paid extra for their 'customer service' we were robbed! Do not be seduced by the plentiful forecourt and swanky showroom .. you WILL pay for these 'extras' and if you have any issues The Car People will make it blatantly clear that they do not care. Once they have your money they could not care less about you. - We were seen 40 minutes late for our Hand Over appointment, having already arrived 20 minutes early and thus waiting for an hour in total; at no point during our wait did anyone offer us a drink or the option to be seen by another Hand Over Executive, and at no point did Luke acknowledge us; despite being aware we were waiting for him, and despite walking past us (with no other customer present) three times. - Once we were greeted by Luke we were apologised to in a very dismissive way, and then subjected to awkward and personal (to him) small talk instead of being properly shown the workings of our new car. - The Manager Mr Fish failed to return my call, despite me making a clear request that he call me back. I thus resorted to emails in order to ensure that he received my messages. During these emails Mr Fish quickly became rude and was not helpful at all. - On the evening of the 27th July our car failed to start, so we were forced to use a local taxi company instead. The morning of the 28th an onsite mechanic jump-started our car and took a reading on a voltage meter; the reading was low. Once the car was taken to a local garage it was found to have a 'duff' battery, only reading 39%, the mechanic at the VAT registered garage advised us that anything under a 75% reading is not a suitable battery and should not be used in a vehicle. My wife queried whether this 'duff' battery sold to us in our new car could be an oversight, bearing in mind the 'full' Level 2 service which was stated to have been carried out by yourselves, we were advised that it certainly should have been picked up in a service, and prior to selling on to a customer. - As soon as the voltage meter reading was taken my wife immediately called The Car People and spoke to Jared to find out how we go about having an official diagnostic, and any necessary works, at a local VAT registered garage under the Warranty from The Car People - this is when we discovered that, unless you take out the extended warranty, the car usually has to be returned to the branch it was bought from. At our initial visit to The Car People we queried with Joshua the 3 month warranty included in the price of the car, he advised us we would not have to return to Sheffield and that we could take the car to any VAT registered garage we were very clear in querying the warranty INCLUDED in the price of the car, and we were at NO point confused with the different warranty options; even going so far as to repeat back to Joshua what we had heard, understandably so, as the distance from where we live to Sheffield is so great, and he agreed this was the case. - On the day of the 28th July my wife called to speak to Jared a second time (as arranged with Jared) but was told he was unavailable, at this point she thought it pertinent to speak to Mr Fish as he was fully aware of all our previous issues, but he was also unavailable. My wife asked (very clearly - I was present during the phone call) that Jared return her call and Mr Fish also return her call, Jared returned her call within 30 minutes, Mr Fish failed to respond. - On the 1st August I received an email from Mr Fish which was clearly sent to me in error .. I will quote it here: 'Gill, I don’t often say this but I think we offer this woman her money back! Steve.'. I responded to this email so Mr Fish was made aware of his error, and asked not to be referred to as 'this woman', he responded with no apology at all, and the offer for us to return our car for a full refund; a ridiculous and impractical 'resolution' to our issues - one that does not help us at all but inconveniences us further, and rather helps The Car People by getting us to go away!

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"second car"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Smashing car. Very good value for money and i have had no issues with it up to now, the only thing was that there was some wax left on the car and when I washed it off it revealed a few scratches which is disappointing but I don't really mind too much because the car was such a good price. This is my second car from The car People in Sheffield and I would use them again and recommend them.

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"Wouldnt recommend them"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not the best experience with The car People in Sheffield. The service was okay but the car has had to go back in for repairs twice and the issue is till occurring. The car was not really as described at all, the paint job was terrible and the badge in the boot is very corroded. Also, one of the dealers seemed quite dishonest when I asked her to check if one of the cars that I was looking at had been in a bump. She just brushed it off and acted like she didn't know anything. I would not recommend this dealership.

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Unknown in response to Wouldnt recommend them

I have had a similar experience, apart from I have taken my car back 3 times now and still have problems, even though some things have been fixed they seem reluctant to replace every single part that actually needs replacing! Paid extra for this Supaguard treatment that had not been applied properly as all swirl marks everywhere, generally not very happy with Car People as they either do not listen or simply just fob you off!

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"Volvo Buyer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good service all round, they were really helpful and easy to buy from. I bought a Volvo from them in April and I would highly recommend them based on my experience.

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"Really good"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good dealership, I bought a Peugeot 208 in April and I am very happy with everything, great dealership. No complaints, would recommend.

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"Really helpful"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really helpful! Good clean car and as described, good value for money, absolutely no issues. Would recommend.

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"car buyer in sheffield"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Car People were a pleasure to do business with, there was no hard selling or sales tactics, I bought a low mileage VW golf with all its service history, they valeted the car and gave it a service. I'd happily do business with them again when I look to buy again.

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"Teresa"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Luckily I knew plenty of people who got their cars from The Car People and every one of them was happy so I felt confident going in. They were wonderful, they were helpful but not pushy and gave me all the information I needed. I know where I'll be buying my next car from put it that way.

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"happy customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole team at The Car People were tremendous, they were on the ball getting all the finance and car sorted, everything was done on time and the car is smashing.

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"my Car people Sheffield review"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole process from start to finish was painless, the staff were very polite and friendly and they simply did everything they said they would do, the Nissan I bought is running well a few months on now. 10/10 I recommend anyone to give them a visit.

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Dealership Information

The Car People in Sheffield are a Used Car dealership open 7 days a week. They have finance avalible and also do part exchange. If you have purchased a vehicle from The Car People in Sheffield, please share your experience with us and leave a review. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews4.7 out of 5 stars — Rated Excellent
Excellent
15
Very Good
0
Average
0
Poor
1
Terrible
0

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Contact Information

Address

The Car People Sheffield
Britannia Way
Catcliffe
Rotherham
South Yorkshire
S60 5BD

Get in touch

0114 205 5483
http://www.thecarpeople.co.uk

Opening times

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Dealership Statistics

87%
Would recommend this dealer to family and friends
93%
Thought the dealer was knowledgeable and helpful
92%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About The Car People Sheffield

Company Formed: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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