Anonymous

Fiesta purchase

I drove from Bristol to talbot green as recommended by a friend as was looking at fiestas, I looked at one and test drove it. I pointed out to the salesman there was a was a few scratches and especially one I pointed out on the Bonnet, he told me he would get the sorted, also brakes felt spongy. He told me it would have a service before I collected it. I traded my car against it. I contacted the salesman a number of times via phone and email to check scratches had been sorted, I was assured it was done. I collected car, I paid Balance, unfortunately my fault I didn’t check scratches had been sorted ! Yes u guessed they had not been done, when u took car away I pointed out the one on bonnet had not been done: he then said oh that’s stone chip and can’t spray whole bonnet! I told him I was not happy. By the time I got home engine management light also other warning lights including oil change light , key fob battery low and brakes still spongy, when I called and emailed sales men it wasn’t positive and difficult to get a response or call back to get problems resolved: as covid made problems worse to sort. As today still was not sorted by garage. I was advised to take in ford garage. I managed to get into a Ford garage to get work done as car was 24 months old it would be hopefully under Ford guarantee : I was advised by Ford garage there was no proof oil change had been done. I had to have parts replaced. I had to then get proof from weaver oil change had been carried out. I had pre contacted garage to advise I was taking car to garage: no reply. I spend £8,100 plus my trade in . After customer care terrible and salesmen didn’t keep to word, I experience was not good, I’ll leave to individual to decide to buy from weaver, I wouldn’t ever again.