Niall

Chipped Lacquer

In 2019, I purchased a 3 Series from this dealership, and initially, all interactions, from pre-sale to receiving the car, were exemplary. However, after approximately a year, the lacquer on the car's alloys began to exhibit signs of brittleness and chipping. Initially, these areas were small and inconspicuous, but over time, they grew. In mid-August 2023, while my car was undergoing recall work at another independent BMW dealer, a complimentary wash was provided as part of the service. Upon collecting my car, I observed a significant amount of lacquer had been removed during the wash. Upon expressing my concerns to the service manager, I was informed that the lacquer was chipping due to improper priming of the alloys before the lacquer application. Upon contacting Lloyd BMW and relaying the comments made by the service manager at the other dealership, I was met with insistence that the damage was caused by the other dealer and was not the fault of Lloyd BMW. Furthermore, the representative implied that had I reported the issue within a few months or up to a year after purchase, something could have been done. Following BMW UK's advice to reach out to the new head of business, I sent a message via the Lloyd website over six weeks ago, yet I have not received any response. Upon reviewing recent customer reviews on Google, it appears that I am not the only one facing issues such as lacquer chipping and peeling, or other undisclosed issues with their cars.